At a Glance
- Tasks: Lead a vibrant team to create an amazing shopping experience and drive store performance.
- Company: Join White Stuff, a unique retail brand with a focus on community and creativity.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous holiday, and staff discounts.
- Other info: Flexible hours with weekend availability; great career progression opportunities await!
- Why this job: Be part of a passionate team that values your ideas and encourages personal growth.
- Qualifications: Retail management experience and a passion for fashion are essential.
The predicted salary is between 12 - 14 £ per hour.
Please, note this role is a 37.5 hours contract and weekend availability is required. The Shop Manager position holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff's presence in the local community.
What you'll be doing
- Customer Experience
- Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey.
- Ensuring the team meets customer needs through multichannel shopping and endless aisle orders.
- Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
- Product Presentation and Visual Standards
- Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity.
- Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions.
- Ensuring that product and shop standards are excellent and maintained at all times.
- Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer.
- Creating a commercial environment in the shop where the team consistently evaluates the floor layout and KPIs and takes appropriate action to ensure the shop floor is responding to commercial opportunities.
- Evaluating shop product package and feeding back to Area Manager any commercial opportunities.
- Ensuring stock levels are optimised for sales opportunities and liaising with Merchandising to influence.
- Commercial Management
- Understanding commercial opportunities for your shop and maximising these to increase sales.
- Coaching the team to also understand and implement these opportunities.
- Ensuring that the shop is working within the budgets set.
- Leading the coordination of promotions, incentives, and key trading weeks.
- People Management and Development
- Using the Learning and Development and operational tools provided to develop the team's knowledge and skillset, and help them reach their individual potential.
- Creating a positive team atmosphere in the shop which is focused on delivering results.
- Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets.
- Ensuring staff planning is effective to ensure that the right people are in the right places at the right times.
- Playing a key part in setting team objectives to ensure the team are working together to achieve goals.
- Attracting, recruiting and retaining high calibre team members.
- Engaging with succession planning to ensure that we are growing our own talent.
- Actively seeking opportunities in the local area that could benefit the shop such as local events.
- Ensuring the team receives regular praise and feedback to support their engagement and continuous development.
- Leading annual and interim reviews for the team, with objectives monitored throughout the year.
- Shop Operations
- Leading efficient and accurate delivery and replenishment processes.
- Playing a key role in organising stocktake and ensuring an accurate reconciliation.
- Ensuring that ship from store and Click and Collect processes are managed effectively by the team.
- Being a point of contact for internal and external stakeholders.
- Leading Health and Safety processes within the shop and ensuring team compliance.
- Developing professional relationships with other teams and areas of the business.
- Doing Good Stuff
- Living our Values, making sure these are alive in the shop.
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
You will be passionate about Retail and Fashion. You'll have experience driving the commercial success of a shop and leading a team, and you'll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and likeminded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Benefits
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount and a uniform per annum
- BUPA Medical and Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
Store Manager in Chester employer: White Stuff
White Stuff is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture where creativity and collaboration thrive. As a Store Manager, you will enjoy competitive benefits such as a quarterly bonus, generous holiday allowance, and opportunities for community engagement, all while being part of a supportive team dedicated to delivering outstanding customer experiences. With a focus on personal development and a commitment to ethical practices, White Stuff provides a fulfilling environment for those passionate about retail and fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Chester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like White Stuff, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like White Stuff!
We think you need these skills to ace Store Manager in Chester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at White Stuff, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at White Stuff and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show White Stuff that you’re ready to jump in and contribute right away!
How to prepare for a job interview at White Stuff
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
