Please, note this role is a 4 hours contract and weekend availability may be required. You'll report to the Shop Manager and sit within our Retail team. Customer Experience
Customer Engagement
- Meet the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Hold an understanding of shop KPIs and work continuously to improve them.
- Promote multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engage customers with our brand by signing them up to email newsletters, tagging their purchases to their profiles, and sending e-receipts in line with data protection regulations.
- Use knowledge of promotions or discounts available to inform our customers and increase sales.
- Assist in events including Customer Events and preview evenings.
Product Presentation and Visual Standards
- Maintain high visual standards in store.
- Support with floor moves, mannequin and window displays, and replenishment.
- Understand the features (fits, style, fabrics) of our product ranges and explain these to customers to support their buying decisions.
Shop Operations
- Process deliveries efficiently and ensure that on the shop floor products are replenished and always available for customers.
- Support in stock management processes such as stocktakes.
- Use company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Be a team player and participate in team briefs.
- Understand and comply with the Health & Safety and emergency procedures in store.
- Have a professional approach to internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficiently and accurately fulfil Ship From Store and Click + Collect processes.
Doing Good Stuff
- Have an awareness of our charity partner and the positive impact this has, including supporting any events or charity promotions.
- Understand our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
- Quarterly bonus opportunity.
- Up to 25 days holiday per annum plus bank holidays.
- 2 days paid per year (as per your contracted hours) to volunteer in the local community.
- 50% product discount.
- Annual uniform allowance.
- BUPA Dental Insurance.
- Healthcare cash plan and Life Assurance.
- Interest‑free season ticket loan.
- Pension Contribution.
