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- Tasks: Lead and inspire our shop team to deliver an amazing customer experience.
- Company: Join White Stuff, a vibrant brand known for its unique clothing and accessories.
- Benefits: Enjoy a competitive salary, bonus opportunities, and generous holiday leave.
- Other info: Embrace a supportive culture with opportunities for personal and professional growth.
- Why this job: Be part of a creative team that values your ideas and passion for retail.
- Qualifications: Experience in retail management and a love for fashion is essential.
The predicted salary is between 30000 - 40000 £ per year.
Please, note this role is a 37.5 hours contract and weekend availability is required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like-minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You’ll have experience driving the commercial success of a shop and influencing a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
The Deputy Manager position is responsible for driving trade by leading our Shop teams alongside the Shop Manager. This involves deputising wherever required including using KPI management to drive shop performance, ensuring the shop delivers the best customer experience, developing the team, and ensuring White Stuff has a presence in the local community.
WHAT YOU'LL BE DOING
- Customer Experience: Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey. Ensuring the team meets customer needs through multichannel shopping and endless aisle orders. Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
- Product Presentation and Visual Standards: Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity. Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions. Ensuring that product and shop standards are excellent and maintained at all times. Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer. Creating a commercial environment in the shop where the team consistently evaluates the floor layout and takes appropriate action to ensure the shop floor is responding to commercial opportunities. Evaluating shop product package and feeding back to Area Manager any commercial opportunities. Ensuring stock levels are optimised for sales opportunities and liaising with Merchandising to influence.
- Commercial Management: Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities. Ensuring that the shop is working within the budgets set. Leading the coordination of promotions, incentives, and key trading weeks.
- People Management and Development: Using the Learning and Development and operational tools provided to develop the team's knowledge and skillset and help them reach their individual potential. Creating a positive team atmosphere in the shop which is focused on delivering results. Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets. Ensuring staff planning is effective to ensure that the right people are in the right places at the right times. Playing a key part in setting team objectives to ensure the team are working together to achieve goals. Attracting, recruiting and retaining high calibre team members. Engaging with succession planning to ensure that we are growing our own talent. Actively seeking opportunities in the local area that could benefit the shop such local events. Ensures the team receives regular praise and feedback to support their engagement and continuous development. Leading annual and interim reviews for the team, with objectives monitored throughout the year.
- Shop Operations: Leading efficient and accurate delivery and replenishment processes. Playing a key role in organising stocktake and ensuring an accurate reconciliation. Ensuring that ship from store and Click and Collect processes are managed effectively by the team. Being a point of contact for internal and external stakeholders. Leading Health and Safety processes within the shop and ensuring team compliance. Developing professional relationships with other teams and areas of the business.
- Doing Good Stuff: Living our Values, making sure these are alive in the shop. Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
WHAT WE'LL OFFER YOU
As a Deputy Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount and a uniform per annum
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Deputy Manager in Bromley employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Bromley
✨Tip Number 1
Get to know the company culture! Before your interview, check out White Stuff's social media and website. This will help you understand their values and how you can fit in, plus it gives you some great talking points.
✨Tip Number 2
Practice your pitch! Be ready to share your passion for retail and fashion, and how your experience can drive the shop's success. Think about specific examples where you've inspired a team or improved customer experience.
✨Tip Number 3
Show off your commercial savvy! Be prepared to discuss how you've maximised sales opportunities in previous roles. Bring ideas on how you could do this at White Stuff, especially during key trading weeks.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team development and community engagement initiatives. This not only shows you're keen but also helps you gauge if the role is right for you.
We think you need these skills to ace Deputy Manager in Bromley
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail and fashion shine through! Share specific experiences that highlight your enthusiasm and how you've driven success in previous roles.
Be Yourself: We want to see the real you! Don’t be afraid to show your personality in your application. Authenticity is key, so let us know what makes you unique and how you can inspire others.
Highlight Team Leadership Skills: As a Deputy Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated teams, set objectives, and created a positive atmosphere in your previous roles.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our team!
How to prepare for a job interview at White Stuff
✨Know Your Stuff
Before the interview, make sure you’re familiar with White Stuff’s values and products. Dive into their website and social media to understand their brand personality. This will help you connect your passion for retail and fashion with what they stand for.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and created a positive atmosphere. Be ready to discuss specific situations where you’ve coached or developed team members.
✨Understand Commercial Opportunities
Brush up on your knowledge of KPIs and how they drive shop performance. Think about how you can leverage commercial opportunities in your previous roles and be prepared to share these insights during the interview. This shows you’re ready to hit the ground running.
✨Engage with the Community
White Stuff values community involvement, so think of ways you can contribute locally. Prepare to discuss any past experiences where you’ve engaged with the community or organised events. This will demonstrate your commitment to the brand's ethos and your proactive nature.