Customer Host Supervisor in Banbury

Overview: Please note this role is a 12 hours contract and weekend availability may be required. Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will work alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.

Responsibilities

• Customer Experience
  • Lead by example and coach the team to deliver excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
  • Promote and compile customer information in line with data protection regulations during purchases and drive email conversion and sign ups.
  • Introduce customers to, and champion multichannel shopping through endless aisle orders.
• Product Presentation and Visual Standards
  • Maintain high visual standards in store.
  • Support floor moves, mannequin and window displays, and replenishment.
  • Understand features (fits, style, fabrics) of our product ranges, promote these within the team, and explain to customers.
• Commercial Management
  • Make commercial decisions and be proactive with stock, promotions, and opportunities to drive sales.
  • Coordinate promotions, incentives and key trading weeks including Customer Event, seasonal setup, sale launch and promotions.
  • Understand and communicate the shop's Key Performance Indicators (KPI) to the team.
  • Lead team briefs in management absence to ensure the team is informed and motivated to achieve targets.
  • Understand KPIs and communicate to the team; strive to continuously improve team performance.
• Team Management
  • Organise and support the running of the shop through staff management processes such as Rotageek.
  • Engage with customers using company resources (White Stuff website, Looking White Stuff, Tea Room, email communications, window guidelines and brand posts) to ensure daily/weekly actions are followed.
  • Assist management in creating a positive atmosphere focused on delivering the best sales and customer experience results.
  • Motivate and reward the team through praise and recognition.
  • Live our Brand Values and champion them within the team.
  • Delegate tasks to ensure smooth day-to-day shop operation.
  • Identify priorities and plan to balance tasking with customer service.
  • Seek opportunities to train and develop the team.
  • Assist with wellbeing initiatives and escalate people queries to relevant management and People teams.
  • Cascade People Team communications (e.g., Retail Family Gathering) to the team.
• Operational Support
  • Process deliveries efficiently and ensure products are replenished and available on the shop floor.
  • Assist in stock takes and audits for accurate reconciliation.
  • Support compliance and day-to-day transactional running of the shop, including paperwork, cashing up, and knowledge of in-store systems and processes.
  • Show understanding of policies and procedures; escalate operational issues and risks as needed.
  • Understand Health & Safety and emergency procedures and take responsibility during management absence.
  • Support visits from internal stakeholders professionally.
  • Hold responsibility for ship-from-store and Click & Collect processes; assist with stocktake and audits for reconciliation.
• Doing Good Stuff
  • Be aware of our charity partner and support events or charity promotions.
  • Understand our approach to ethical sourcing and environmental impact to explain to customers and the team.

Profile / Qualifications

You'll be passionate about Retail and Fashion with the determination to grow and succeed. You thrive in a team environment and inspire others with your passion and expertise; bring your true self to the role.

Company background

White Stuff was established in 1985. We have shops and concessions in the UK and internationally, selling women's and men's clothing, accessories and homeware. Our people are at the heart of our brand; we are sociable, talented, and aim to be non-hierarchical in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Benefits

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution