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- Tasks: Lead a team to deliver exceptional customer experiences and maintain high visual standards.
- Company: Join White Stuff, a vibrant retail brand with a passion for fashion and community.
- Benefits: Enjoy a competitive salary, generous holiday, product discounts, and a quarterly bonus.
- Other info: Flexible hours with opportunities for personal growth and community involvement.
- Why this job: Be part of a dynamic team that inspires customers and promotes ethical practices.
- Qualifications: Passion for retail, strong leadership skills, and a drive to succeed.
The predicted salary is between 12 - 15 £ per hour.
Please, note this role is a 14 hours contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
WHAT YOU’LL BE DOING
- Customer Experience: Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey. Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups. Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.
- Product Presentation and Visual Standards: Maintaining high visual standards instore. Supporting with floor moves, mannequin and window displays, and replenishment. Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
- Commercial Management: Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales. Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions. Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPIs) and striving to continuously improve team performance.
- Team Management: Organising and supporting the running of the shop through staff management processes such as Rotageek. Assisting management in creating a positive atmosphere in the shop, motivating and rewarding the team through praise and recognition. Delegating tasks appropriately, identifying priorities, and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met. Seeking out opportunities to train and develop the team, and assisting management with the communication and completion of wellbeing initiatives, escalating people queries to relevant management and People teams. Cascading People Team communications such as Retail Family Gathering to the team.
- Operational Support: Processing deliveries efficiently and ensuring on the shop floor products are replenished and always available for customers. Assisting in supervision of stock takes and audits to ensure accurate reconciliation. Supporting compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in-store systems and processes. Showing good understanding of policies and procedures, escalating operational issues and risks to relevant function. Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility during management absence. Supporting visits from internal stakeholders with a professional approach. Holding responsibility for efficient and accurate ship from store and Click + Collect processes.
- Doing Good Stuff: Holding an awareness of our charity partner and the positive impact this has, including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
Customer Host Supervisor in Newton employer: White Stuff Ltd
Contact Detail:
White Stuff Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host Supervisor in Newton
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into White Stuff's values and products. This way, you can show off your passion for retail and fashion, and how you align with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can inspire and lead a team, just like the Customer Host Supervisor role requires.
✨Tip Number 3
Show your personality! Be yourself during the interview and let your enthusiasm shine through. Remember, they want someone who can bring out the best in others, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the White Stuff family.
We think you need these skills to ace Customer Host Supervisor in Newton
Some tips for your application 🫡
Show Your Passion: Let your love for retail and fashion shine through in your application. We want to see how your enthusiasm aligns with our brand's personality and values.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and team management. We’re looking for someone who can inspire and lead, so showcase those skills!
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Share your unique experiences and how they’ve shaped you as a team player.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at White Stuff Ltd
✨Know Your Stuff
Familiarise yourself with White Stuff's brand values and product ranges. Understand their A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) and think of examples from your past experiences that demonstrate how you embody these principles.
✨Show Your Passion for Retail
During the interview, express your enthusiasm for retail and fashion. Share stories about your previous roles where you’ve inspired a team or enhanced customer experiences. This will show them you’re not just looking for a job, but you genuinely care about the industry.
✨Team Spirit is Key
Highlight your ability to work in a team and how you motivate others. Prepare examples of how you've successfully led a team or contributed to a positive atmosphere in previous roles. They want to see that you can inspire and uplift your colleagues.
✨Be Ready for Situational Questions
Expect questions about how you would handle specific scenarios, like managing stock during a busy sale or dealing with a difficult customer. Think through your responses ahead of time, focusing on your problem-solving skills and customer service approach.