At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and maintain high visual standards.
- Company: Join a vibrant retail brand passionate about fashion and community.
- Benefits: Enjoy a competitive salary, generous holiday, and 50% product discount.
- Other info: Flexible hours with opportunities for community volunteering and personal development.
- Why this job: Be part of a dynamic team that inspires and motivates each other every day.
- Qualifications: Passion for retail, strong leadership skills, and a desire to grow.
The predicted salary is between 20000 - 25000 £ per year.
Please, note this role is a 20 hours contract and weekend availability may be required.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
WHAT YOU’LL BE DOING
You’ll report to the Shop Manager and sit within our Retail team.
- Customer Experience
- Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
- Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.
- Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.
- Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
- Commercial Management
- Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
- Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.
- Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPI).
- Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets.
- Striving to continuously improve team performance.
- Team Management
- Organising and supporting the running of the shop through staff management processes such as Rotageek.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results.
- Supporting with motivating and rewarding the team through praise and recognition.
- Living our Brand Values and championing these within the team.
- Delegating tasks to the team appropriately to ensure the day to day running of the shop.
- Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.
- Seeking out opportunities to train and develop the team.
- Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.
- Cascading People Team communications such as Retail Family Gathering to the team.
- Operational Support
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Assisting in supervision of stock takes and audits to ensure accurate reconciliation.
- Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
- Escalating operational issues and risks to relevant function.
- Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence.
- Holding responsibility for efficient and accurate ship from store and Click + Collect processes.
- Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
Customer Host Supervisor in Morpeth employer: White Stuff Ltd
Join a vibrant team as a Customer Host Supervisor, where your passion for retail and fashion will be celebrated and nurtured. With a strong focus on employee growth, we offer extensive training opportunities, a supportive work culture, and generous benefits including a quarterly bonus, up to 25 days holiday, and a 50% product discount. Located in a dynamic high street environment, you'll play a key role in delivering exceptional customer experiences while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host Supervisor in Morpeth
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and how you can fit in as a Customer Host Supervisor.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will show your passion for delivering an amazing customer experience.
✨Tip Number 3
Be ready to discuss team dynamics! As a supervisor, you'll need to inspire and motivate your team. Prepare to talk about how you've successfully led teams in the past and how you plan to do it here.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Host Supervisor in Morpeth
Some tips for your application 🫡
Show Your Passion:Make sure to express your love for retail and fashion in your application. We want to see how your passion aligns with our values and how you can inspire others on the team!
Tailor Your Application:Don’t just send a generic CV! Highlight your relevant experience and skills that match the Customer Host Supervisor role. We’re looking for someone who can lead by example, so show us how you've done that before.
Be Yourself:We value authenticity, so let your true self shine through in your application. Share your unique experiences and how they’ve shaped you as a team player and leader.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey with us!
How to prepare for a job interview at White Stuff Ltd
✨Know Your A.C.E Pillars
Familiarise yourself with the A.C.E pillars: Be Friendly, Be Inspiring, Be Invaluable. Think of examples from your past experiences where you embodied these values, especially in customer service scenarios. This will show that you understand the core of what the company stands for.
✨Showcase Your Team Spirit
As a Customer Host Supervisor, teamwork is key. Prepare to discuss how you've successfully led or motivated a team in previous roles. Share specific instances where you inspired others or improved team performance, as this will highlight your leadership skills.
✨Understand Visual Merchandising
Brush up on visual merchandising principles and be ready to discuss how you would maintain high visual standards in-store. Bring ideas on how to create engaging displays or improve product presentation, as this shows your proactive approach to enhancing the customer experience.
✨Be Ready for Commercial Discussions
Get comfortable with discussing commercial management and KPIs. Think about how you've made commercial decisions in the past and be prepared to share your insights on driving sales and managing stock effectively. This will demonstrate your business acumen and readiness for the role.
