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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and maintain high visual standards.
- Company: Join White Stuff, a vibrant retail brand known for its unique designs and collaborative culture.
- Benefits: Enjoy a competitive salary, generous holiday, product discounts, and opportunities for community volunteering.
- Why this job: Be part of a passionate team that values creativity and personal growth in the fashion industry.
- Qualifications: Retail experience and a passion for fashion are essential; leadership skills are a plus.
- Other info: Flexible hours with weekend availability; great career development opportunities await you.
The predicted salary is between 12 - 15 £ per hour.
Please, note this role is a 20 hours contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
WHAT YOU’LL BE DOING
- Customer Experience: Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey. Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups. Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.
- Product Presentation and Visual Standards: Maintaining high visual standards instore. Supporting with floor moves, mannequin and window displays, and replenishment. Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
- Commercial Management: Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales. Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions. Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPI). Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets. Striving to continuously improve team performance.
- Team Management: Organising and supporting the running of the shop through staff management processes such as Rotageek. Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions. Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results. Supporting with motivating and rewarding the team through praise and recognition. Living our Brand Values and championing these within the team. Delegating tasks to the team appropriately to ensure the day to day running of the shop. Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met. Seeking out opportunities to train and develop the team. Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams. Cascading People Team communications such as Retail Family Gathering to the team.
- Operational Support: Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers. Assisting in supervision of stock takes and audits to ensure accurate reconciliation. Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes. Showing good understanding of policies and procedures. Escalating operational issues and risks to relevant function. Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence. Supporting visits from internal stakeholders with a professional approach. Holding responsibility for efficient and accurate ship from store and Click + Collect processes. Assisting with stocktake and audits to ensure accurate reconciliation.
- Doing Good Stuff: Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
Customer Host Supervisor in Dorchester employer: White Stuff Ltd
Contact Detail:
White Stuff Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host Supervisor in Dorchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out White Stuff's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an amazing customer experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your teamwork spirit! White Stuff values collaboration, so be prepared to discuss how you've worked well with others in previous roles. Highlight any leadership experiences too, as they’re looking for someone who can inspire and motivate a team.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or the shop’s goals. This shows you're engaged and keen to contribute to their success. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Host Supervisor in Dorchester
Some tips for your application 🫡
Show Your Passion: Let your love for retail and fashion shine through in your application. We want to see how your enthusiasm aligns with our brand values and how you can inspire others in the team.
Be Specific: When detailing your experience, be specific about your achievements and how they relate to customer service and team management. We appreciate concrete examples that demonstrate your skills and successes.
Tailor Your Application: Make sure to tailor your CV and cover letter to reflect the job description. Highlight your relevant experience and how it connects to the role of Customer Host Supervisor at White Stuff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at White Stuff Ltd
✨Know Your Brand
Before the interview, dive deep into White Stuff's history, values, and product range. Familiarise yourself with their A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) as these will be key in demonstrating your alignment with their customer service ethos.
✨Showcase Your Passion for Retail
Be ready to share specific examples of your passion for retail and fashion. Discuss how you've inspired others in previous roles or how you've contributed to a positive team environment. This will show that you’re not just a fit for the role but also for the company culture.
✨Prepare for Scenario Questions
Expect questions about how you would handle various customer service scenarios or team management situations. Think of examples where you’ve led by example or improved team performance, as this aligns perfectly with the responsibilities of a Customer Host Supervisor.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they measure success in customer experience. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.