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- Tasks: Lead a team to deliver exceptional customer experiences and maintain high visual standards.
- Company: Join a vibrant retail brand passionate about fashion and customer service.
- Benefits: Flexible hours, team discounts, and opportunities for personal growth.
- Other info: Weekend availability required; dynamic environment with room for career advancement.
- Why this job: Be a key player in creating memorable shopping experiences while developing your leadership skills.
- Qualifications: Passion for retail, strong communication skills, and a team-oriented mindset.
The predicted salary is between 24000 - 30000 £ per year.
Please, note this role is a 12 hours contract and weekend availability may be required.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
WHAT YOU’LL BE DOING
- Customer Experience
- Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
- Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.
- Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.
- Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
- Commercial Management
- Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
- Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.
- Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPI).
- Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets.
- Striving to continuously improve team performance.
- Team Management
- Organising and supporting the running of the shop through staff management processes such as Rotageek.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results.
- Supporting with motivating and rewarding the team through praise and recognition.
- Living our Brand Values and championing these within the team.
- Delegating tasks to the team appropriately to ensure the day to day running of the shop.
- Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.
- Seeking out opportunities to train and develop the team.
- Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.
- Cascading People Team communications such as Retail Family Gathering to the team.
- Operational Support
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Assisting in supervision of stock takes and audits to ensure accurate reconciliation.
- Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
- Show good understanding of policies and procedures.
- Escalating operational issues and risks to relevant function.
Customer Host Supervisor employer: White Stuff Ltd
Contact Detail:
White Stuff Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your passion for retail and fashion with their brand during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations on the shop floor, like dealing with a difficult customer or promoting a new product. Being able to demonstrate your expertise in these areas will show you're ready to lead the team.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! Share examples of how you've inspired and motivated others in previous roles. This is key for a Customer Host Supervisor, as you'll be leading by example and supporting your team to deliver an amazing customer experience.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Good luck, and we can’t wait to see you shine!
We think you need these skills to ace Customer Host Supervisor
Some tips for your application 🫡
Show Your Passion: Make sure to express your love for retail and fashion in your application. We want to see how your passion aligns with our brand values and how you can inspire others in the team.
Highlight Team Experience: Since this role is all about teamwork, share examples of how you've successfully worked in a team environment. We’re looking for someone who can lead by example and motivate others!
Be Specific About Your Skills: When detailing your experience, focus on specific skills that relate to customer service and commercial management. Show us how you’ve made a difference in previous roles and how you can do the same with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at White Stuff Ltd
✨Know Your A.C.E Pillars
Familiarise yourself with the company's A.C.E pillars: Be Friendly, Be Inspiring, Be Invaluable. Think of examples from your past experiences where you embodied these values, especially in customer service scenarios. This will show that you understand the core principles of the role.
✨Showcase Your Team Leadership Skills
Prepare to discuss your experience in leading and motivating a team. Think about specific instances where you coached others or improved team performance. Highlight how you can inspire your colleagues to deliver excellent customer experiences.
✨Understand Visual Merchandising
Brush up on visual merchandising techniques and be ready to talk about how you would maintain high visual standards in-store. Share any relevant experiences you have with product presentation and how it impacts customer engagement and sales.
✨Be Ready for Commercial Discussions
Get comfortable discussing commercial management and KPIs. Prepare to explain how you've made proactive decisions in previous roles to drive sales or improve stock management. This will demonstrate your understanding of the business side of retail.