Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and maintain high visual standards.
- Company: Join a vibrant retail brand passionate about fashion and community.
- Benefits: Enjoy bonuses, generous holiday, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Be a key player in creating memorable shopping experiences while developing your leadership skills.
- Qualifications: Passion for retail, strong teamwork, and a desire to inspire others.
The predicted salary is between 24000 - 30000 £ per year.
Please, note this role is a 12 hours contract and weekend availability may be required.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
WHAT YOU’LL BE DOING
- Customer Experience
- Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
- Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.
- Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.
- Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
- Commercial Management
- Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
- Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.
- Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPI).
- Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets.
- Striving to continuously improve team performance.
- Team Management
- Organising and supporting the running of the shop through staff management processes such as Rotageek.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results.
- Supporting with motivating and rewarding the team through praise and recognition.
- Living our Brand Values and championing these within the team.
- Delegating tasks to the team appropriately to ensure the day to day running of the shop.
- Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.
- Seeking out opportunities to train and develop the team.
- Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.
- Cascading People Team communications such as Retail Family Gathering to the team.
- Operational Support
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Assisting in supervision of stock takes and audits to ensure accurate reconciliation.
- Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
- Escalating operational issues and risks to relevant function.
- Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence.
- Holding responsibility for efficient and accurate ship from store and Click + Collect processes.
- Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
As a Customer Host Supervisor at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly bonus opportunity, Up to 25 days holiday per annum plus.
Customer Host Supervisor in Banbury employer: White Stuff Ltd
Contact Detail:
White Stuff Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host Supervisor in Banbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and how you can fit in as a Customer Host Supervisor.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will show your passion for delivering an amazing customer experience.
✨Tip Number 3
Be ready to discuss team dynamics! As a supervisor, you'll need to inspire and lead your team. Prepare to talk about how you've motivated others in the past and how you plan to do it in this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Host Supervisor in Banbury
Some tips for your application 🫡
Show Your Passion: Let your love for retail and fashion shine through in your application. We want to see how your enthusiasm can inspire others and contribute to our amazing customer experience.
Be Yourself: Authenticity is key! Don’t be afraid to show your true self in your written application. We value individuality and want to know what makes you unique and how you can bring that to our team.
Highlight Teamwork Skills: Since this role thrives in a team environment, make sure to showcase your ability to work well with others. Share examples of how you've motivated or supported your teammates in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at White Stuff Ltd
✨Know Your A.C.E Pillars
Familiarise yourself with the company's A.C.E pillars: Be Friendly, Be Inspiring, Be Invaluable. Think of examples from your past experiences where you embodied these values, especially in customer service scenarios. This will show that you understand the brand's ethos and can lead by example.
✨Showcase Your Team Leadership Skills
Prepare to discuss your experience in team management and how you've motivated others in previous roles. Think about specific instances where you’ve successfully trained or developed a team member, as this aligns perfectly with the responsibilities of a Customer Host Supervisor.
✨Understand the Product Range
Research the product ranges offered by the company and be ready to discuss their features, fits, and fabrics. This knowledge will not only impress your interviewers but also demonstrate your passion for retail and fashion, which is crucial for this role.
✨Be Ready for Scenario Questions
Anticipate scenario-based questions related to customer service and operational challenges. Prepare responses that highlight your problem-solving skills and ability to maintain high visual standards while ensuring excellent customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers.