Please, note this role is a 8 hours contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
WHAT YOU’LL BE DOING
You’ll report to the Shop Manager and sit within our Retail team.
Customer Experience
- Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
- Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.
- Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.
Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
Commercial Management
- Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
- Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.
- Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPI).
- Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets.
- Holding a good understanding of KPIs and communicating to the team. Striving to continuously improve team performance.
Team Management
- Organising and supporting the running of the shop through staff management processes such as Rotageek.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results.
- Supporting with motivating and rewarding the team through praise and recognition.
- Living our Brand Values and championing these within the team.
- Delegating tasks to the team appropriately to ensure the day to day running of the shop.
- Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.
- Seeking out opportunities to train and develop the team.
- Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.
- Cascading People Team communications such as Retail Family Gathering to the team.
Operational Support
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Assisting in supervision of stock takes and audits to ensure accurate reconciliation.
- Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
- Show good understanding of policies and procedures.
- Escalating operational issues and risks to relevant function.
- Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence.
- Supporting visits from internal stakeholders with a professional approach.
- Holding responsibility for efficient and accurate ship from store and Click + Collect processes.
- Assisting with stocktake and audits to ensure accurate reconciliation.
Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
As a Customer Host Supervisor at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host Supervisor (8HRS) Retail · Winchester, UK
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like White Stuff Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like White Stuff Limited!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at White Stuff Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at White Stuff Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show White Stuff Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at White Stuff Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
