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For Companies At a Glance
- Tasks: Deliver amazing customer experiences and support retail operations in a vibrant team.
- Company: Join White Stuff, a unique brand known for its stylish clothing and accessories.
- Benefits: Enjoy a quarterly bonus, 50% product discount, and up to 25 days holiday.
- Why this job: Be part of a sociable team that values creativity and customer connection.
- Qualifications: Passion for retail and fashion, with a drive to enhance customer experiences.
- Other info: Flexible 4-hour contract with weekend availability; great for students!
Please, note this role is a 4 hours contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling womens and mens clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU’LL BE DOING
- You’ll report to the Shop Manager and sit within our Retail team.
- Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficient and accurately fulfilling ship from store and Click Collect processes.
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Customer Host in Cornwall employer: White Stuff Limited
Contact Detail:
White Stuff Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host in Cornwall
✨Tip Number 1
Get to know the brand! Before your interview, dive into White Stuff's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their unique culture.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone the extra mile for a customer. Being able to share these stories will demonstrate your passion for retail and your commitment to providing an amazing customer experience.
✨Tip Number 3
Show off your teamwork spirit! White Stuff values collaboration, so be ready to discuss how you've worked well in teams before. Highlighting your ability to inspire and support others will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the White Stuff family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Host in Cornwall
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail and fashion shine through! Share any experiences that highlight your enthusiasm for providing an amazing customer experience, as this is key to what we’re looking for.
Be Friendly and Approachable: Remember, we value a friendly vibe! Use a warm and inviting tone in your application. This will reflect the kind of personality we want on our team, someone who can inspire and engage with customers effortlessly.
Highlight Team Spirit: We thrive in a team environment, so make sure to mention any teamwork experiences you have. Whether it’s collaborating on projects or supporting colleagues, show us how you can contribute to our sociable culture!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at White Stuff Limited
✨Know the Brand Inside Out
Before your interview, dive deep into White Stuff's history, values, and product range. Familiarise yourself with their unique prints and commitment to ethical sourcing. This knowledge will not only impress but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone the extra mile for customers in previous roles. Highlight your ability to create a friendly and inspiring atmosphere, as this aligns perfectly with the A.C.E pillars they value. Be ready to discuss how you can enhance the customer experience.
✨Demonstrate Team Spirit
White Stuff values teamwork, so come prepared to share experiences where you've collaborated effectively with others. Talk about how you inspire and support your colleagues, as well as how you contribute to a positive team environment.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills in a retail context. Think about how you'd handle stock management or engage customers using the mobile point of sale system. Practising these scenarios will help you feel more confident during the interview.
