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For Companies At a Glance
- Tasks: Provide 1st-2nd line IT support and helpdesk assistance to users.
- Company: Join a leading AJ100 architecture practice focused on innovative building projects.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a collaborative team making a real impact in the architecture industry.
- Qualifications: 3 years in customer-facing IT roles; knowledge of Windows, MDM, and corporate IT systems required.
- Other info: Willingness to travel between office locations is necessary.
The predicted salary is between 28800 - 42000 £ per year.
This large AJ100 architecture practice that specialises in large mixed-use building projects is urgently seeking a 1st-2nd Line IT Support Technician to join an IT team providing a mix of helpdesk, desktop, and network support to users across all of their offices.
They are looking for someone with at least 3 years of experience in a customer-facing IT role, an understanding of both customer and business needs and an understanding of SLAs.
The Role
- Experience supporting Windows 10/11 and the Microsoft Office suite.
- Experience managing iOS devices using an MDM platform.
- Some experience with Autodesk and Adobe software is a plus.
- Familiar with corporate IT systems like Active Directory, Microsoft Entra, Intune, Configuration Manager, and security tools for email and endpoints.
- Good understanding of Windows settings, Group Policy, Intune configurations, and security features.
- Industry certifications are a bonus.
- Basic knowledge of PowerShell is helpful.
- Must be willing to travel between office locations occasionally.
1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers will be required to work 37.5-40 hours and 5 days per week from their East London office.
If you’re interested in the role, then please apply or send your CV with your location, salary and notice period to jobs@whitespacerecruitment.co.uk.
Help Desk Technician employer: White Space Recruitment
Contact Detail:
White Space Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Technician
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Windows 10/11, Microsoft Office, and MDM platforms. Being able to discuss your hands-on experience with these technologies during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your customer service skills and any experience you have in a customer-facing IT role. Prepare examples of how you've successfully resolved user issues in the past, as this will show that you understand both customer and business needs.
✨Tip Number 3
Research the company and its projects to understand their culture and values. This knowledge can help you tailor your responses in an interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees on LinkedIn to gain insights about the company and the role. This can provide you with valuable information that you can use to stand out during the application process.
We think you need these skills to ace Help Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing IT roles, particularly focusing on your skills with Windows 10/11 and the Microsoft Office suite. Mention any relevant certifications and your familiarity with corporate IT systems.
Craft a Strong Cover Letter: In your cover letter, express your understanding of both customer and business needs. Highlight your experience with helpdesk support and any specific tools or software mentioned in the job description, such as Autodesk or Adobe.
Showcase Relevant Experience: When detailing your work history, emphasise your experience managing iOS devices and using MDM platforms. Include examples of how you've met SLAs in previous roles to demonstrate your reliability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at White Space Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10/11 and the Microsoft Office suite during the interview. Be prepared to discuss any relevant projects or situations where you successfully resolved technical issues.
✨Understand Customer Needs
Since this role involves a lot of customer interaction, demonstrate your understanding of both customer and business needs. Share examples of how you've effectively communicated with users to resolve their IT issues in the past.
✨Familiarise Yourself with Key Tools
Brush up on your knowledge of Active Directory, Microsoft Entra, Intune, and other corporate IT systems mentioned in the job description. Being able to discuss these tools confidently will show that you're well-prepared for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you had to troubleshoot an issue or manage a difficult customer situation, and be ready to explain your thought process.
