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- Tasks: Provide IT support for hardware and software to over 70 users.
- Company: Join a top AJ100 architecture practice known for its collaborative culture.
- Benefits: Enjoy a relaxed work environment with opportunities for skill development and relevant IT courses.
- Other info: Work full-time, 37.5-40 hours per week from the SW London office.
- Why this job: Great chance to grow your IT skills in a supportive team without hierarchy.
- Qualifications: Some proven experience in a similar IT support role is required.
The predicted salary is between 30000 - 42000 £ per year.
This large AJ100 architecture practice that specialises in large mixed-use building projects is urgently seeking a 1st-2nd Line IT Support Technician to join a small IT team providing a mix of helpdesk, desktop, and network support to more than 70 users remotely and in person from their SW London office.
With over 70 employees, this top practice offers a collaborative relaxed environment with exposure to diverse project teams. There is no hierarchy, and everyone has a voice no matter what department they work in.
The successful 1st-2nd Line IT Support Engineer, Helpdesk Technician or Desktop Engineer will be joining a small IT team where members have developed their skills internally and been promoted into 2nd and 3rd Line positions; therefore, this position offers great support to Technicians looking to grow their skills in an established environment, along with enrolment on relevant IT courses to enhance skills if required.
1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers will be responsible for providing technical and functional user support on all Hardware (computers, laptops, printers, phones, network kit) and Software (Web portals, Windows OS, Microsoft Office & 365 Suite, Adobe, Autodesk, Plugins and Apps etc.); this will be resolving and escalating tickets varying in difficulty spread across the team using a helpdesk ticketing system.
1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers applying must have some proven experience working in a similar professional working environment to be considered for this position. Please note that unfortunately, we cannot make applications for candidates who do not have any experience on this occasion.
1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers will be required to work 37.5-40 hours and 5 days per week from their SW London office.
Help Desk Technician employer: White Space Recruitment
Contact Detail:
White Space Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Technician
✨Tip Number 1
Familiarise yourself with the specific software and hardware mentioned in the job description, such as Windows OS, Microsoft Office 365, and Autodesk. Having hands-on experience or knowledge about these tools will give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience you have in a helpdesk or IT support role, especially if it involved working in a collaborative environment. Be ready to discuss how you contributed to team success and resolved user issues effectively.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. You might be asked to walk through how you would handle specific technical issues or user queries, so think of examples from your past experiences that showcase your abilities.
✨Tip Number 4
Research the company culture and values of the architecture practice. Understanding their collaborative approach and relaxed environment can help you tailor your responses to show that you would be a great fit for their team.
We think you need these skills to ace Help Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided helpdesk or desktop support. Mention specific software and hardware you are familiar with, as well as any ticketing systems you've used.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly your ability to provide technical support and resolve issues efficiently.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in previous IT support roles. Use metrics where possible, such as the number of tickets resolved or improvements made to user satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at White Space Recruitment
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience with hardware and software relevant to the role. Familiarise yourself with common issues that users face and be ready to explain how you would troubleshoot them.
✨Demonstrate Your Problem-Solving Ability
During the interview, you may be presented with hypothetical scenarios or real-life problems. Think aloud as you work through your thought process, showcasing your analytical skills and ability to resolve issues efficiently.
✨Highlight Your Teamwork Experience
Since the company values collaboration, share examples of how you've worked effectively in a team. Discuss any experiences where you contributed to a project or supported colleagues, emphasising your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT environment, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.