At a Glance
- Tasks: Assist customers in person and over the phone, and accompany them to viewings.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Flexible Saturday hours and a supportive work environment.
- Other info: Perfect for students looking for part-time work on weekends.
- Why this job: Gain valuable experience in customer care while working with a friendly team.
- Qualifications: Strong communication skills, computer literacy, and a full driving licence.
Hours: 9.00 - 16.00 Saturdays only
We are seeking a confident person who is computer literate and possesses excellent communication skills to deal with the public (both face to face and over the telephone), as well as accompany them to viewings. You must be hard-working, well presented and reliable to assist our sales team.
You will need to be a car owner and hold a full driving license.
Locations
Assistant Customer Care Office in Horley, Surrey employer: White & Sons
White and Sons is an excellent employer that fosters a collaborative and dynamic work culture, providing ample opportunities for career progression within the planning sector. Located in South East England, employees benefit from a diverse portfolio of projects and a supportive environment that encourages professional growth, alongside perks such as increased annual leave with service and lifestyle benefits. Join us to be part of a long-established company that values its team and promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Customer Care Office in Horley, Surrey
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like White & Sons and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at White & Sons and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and White & Sons.
Get Familiar with Our Brand:Before applying, take some time to learn about White & Sons and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at White & Sons
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress White & Sons.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which White & Sons will surely appreciate.
