Commercial Property Manager in Guildford

White and Sons is a multi-disciplinary property consultancy and surveying company with six offices in Surrey. The Commercial Property Manager will be responsible for overseeing the day-to-day operations, maintenance and financial performance of a diverse commercial property portfolio. This role involves managing tenant relationships, ensuring property maintenance, and optimising financial performance while maintaining high standards of service and compliance. A full UK driver's license and access to own vehicle is essential for this role.

KEY RESPONSIBILITIES

• Property Operations & Maintenance: Ensure the upkeep, maintenance, and safety of all commercial properties through effective management of vendor and service provider contracts covering hard/soft services, Insurance, H&S and provision for future major works. Implement and oversee preventative maintenance programs. Conduct periodic property inspections and provide detailed reports fully documenting an audit trail for site visits, inspections, meetings (formally and informally). Oversee tenant improvements and modifications. Coordinate maintenance repairs, ensuring satisfactory completion of works while liaising with contractors, utility companies, landlord clients, and tenants.
• Tenant Management & Relations: Serve as the primary point of contact for tenants, addressing concerns and managing complaints with prompt resolution. Conduct tenant screening and onboarding processes. Manage tenant communications and maintain professional relationships. Handle day-to-day tenant enquiries effectively.
• Financial Management & Reporting: Monitor the collection of rent and other applicable payments and effectively resolve any conflicts arising with debtors. Construct appropriate service charge budgets to provide the key services for the tenants, covering hard/soft services, Insurance, H&S, Management Fee and provision for future major works. Monitor the collection of service charge to ensure appropriate works can be funded and implement any cost-saving opportunities. Provide detailed financial reports to property owners and stakeholders. Process and apportion invoices accurately.
• Lease Administration & Compliance: Undertake annual risk assessments, review subsequent H&S reports and ensure actions are dealt with, within appropriate timeframes. Ensure all lease information and records are maintained accurately in appropriate systems. Monitor and enforce lease terms and conditions. Coordinate Money Laundering Procedure compliance. Keep up to date with property management laws, compliance requirements, and industry best practices. Update internal processes and documentation templates when legislation changes.
• General Administration: Maintain accurate and organised property records. Answer phones and manage messages. Process applicant registrations. Keep all systems and records up to date.

KEY SKILLS

• Experience in commercial property management preferred.
• Excellent communication and negotiation skills.
• Strong organisational and time management abilities.
• Proficient in Microsoft Office programs.
• Ability to use initiative and provide proactive solutions.
• Strong attention to detail.
• Full UK driver's license and access to own vehicle (essential).
• Ability to work both independently and as part of a team.

Benefits:

• A day off on your birthday.
• Annual leave which increases with service (initially 25 days plus).