At a Glance
- Tasks: Welcome guests, lead a team, and ensure smooth pub operations.
- Company: Join the vibrant Mitchells & Butlers' pub family.
- Benefits: Enjoy flexible shifts, staff discounts, pension, and holidays.
- Other info: Ongoing learning opportunities in a fun, dynamic environment.
- Why this job: Make a difference in guest experiences while developing your leadership skills.
- Qualifications: Experience in hospitality and a passion for customer care.
The predicted salary is between 24750 - 30250 £ per year.
White Rose in the United Kingdom is seeking a Shift Supervisor to welcome guests, lead a small team and ensure smooth daily operations at the pub.
You’ll act as host, supervise service during shifts and model great customer care.
You’ll train junior teammates, maintain cleanliness and safety standards, and help deliver a warm, vibrant guest experience.
The role offers flexible shifts, staff discounts, pension, holidays and ongoing learning within Mitchells & Butlers' pub family.
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Shift Supervisor | Lead Guest Experience & Team employer: White Rose
At Oaktree Pubs, we pride ourselves on being an excellent employer, offering a vibrant work culture where our team members are celebrated as local legends. With flexible shifts, generous discounts across our brands, and a range of employee benefits including financial tools and social events, we ensure that our staff feel valued and supported. Join us at the heart of the community and enjoy opportunities for personal growth while making every guest feel truly welcome.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor | Lead Guest Experience & Team
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like White Rose. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to White Rose
Don't be shy about reaching out to White Rose directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Supervisor | Lead Guest Experience & Team
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about White Rose and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at White Rose
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
