Vehicle Technician

*ABOUT US:*

White Rose Garages is the South's most popular garage by some margin...

In short, we make our customers' motoring lives easier and less stressful.

We do this by offering a truly unique, friendly, dependable, trustworthy, and responsive experience.

We need to expand our workshop team with the addition of a *Vehicle Technician* to maintain our legendary service levels and provide the capacity we need to continue on our quest.

We've got *lovely customers*...
We've got *a fantastic front-of-house team*...
We've got *a capable technician team*...
We just need *you!*

We've been doing this a *looooong* time—so we're very clear about the kind of people we need to help us on our mission to become *THE MOST TRUSTED INDEPENDENT GARAGE IN THE SOUTH*.

*Reasons Why We're an Amazing Place to Work*

• We are a *super friendly, supportive, and collaborative* team.
• There are *GENUINE* prospects for personal development and growth.
• We have fun while getting the job done.
• You'll start off with *24 days of paid time off (plus bank holidays!)*.
• *Super team-member discounts* that you can pass on to your close friends and family.

*PLUS:* We actually help thousands and thousands of people experience stress-free motoring by taking care of the worry associated with running their car.

*Is This the Single GREATEST TECHNICIAN Job in the Entire WORLD?!*

Probably... maybe... you tell me!

And here's why:

We're *not* a start-up. We've been doing what we do for a long time now—*helping customers stay reliable and safe on the road*.

We have a *proven, tried, and tested system* for getting things done *day in, day out*, which removes all the guesswork. But what we need are *great people* to operate the system.

*PLUS:* You'll have our *world-class front-of-house team* (who are second to none!) working tirelessly to deliver on the front-end operations to support you.

That means you *won't* be spending your day dealing with poorly organized workflows and diary management.

Sure, we get the odd curveball to handle, and occasionally, things go pear-shaped—but this is *NOT* the norm.

*Let's Talk Money*

We *TYPICALLY PAY 20% MORE* than the average Technician role—because we don't go for average!

*The Perfect Candidate Will Tick These Boxes*

• You're a *people person* (and love talking to customers).
• You have *confidence* (not arrogance!) in your ability as a Technician.
• You can spell *AND* use *CaPItAl lETerS PROPERLY*... (seriously, some of the applications we get!).
• You're a *great communicator* and can concisely write up work reports, including *tasks completed and diagnostic conclusions on jobs*.
• You have *experience* in a busy workshop—but you're probably *fed up with working for companies that don't really care*.
• You're *motivated* to get things done, clear the decks for the next day, and provide *all-round delight* for our customers.
• You're *reliable, hardworking*, and *well-organized*—you can *SEAMLESSLY* shimmy from one job to the next!
• You're definitely *NOT* a technophobe!
• You're a *solid decision-maker*, especially when it comes to diagnostics and identifying necessary repairs.
• You're competent at *researching repair methods, technical data, and specifications*.
• When a vehicle doesn't start after replacing the cambelt, you *won't* just throw parts at it hoping for the best.
• Working in *chaos* is *NOT* your thing—you know that a *methodical approach* beats a *haphazard, jump-from-one-thing-to-the-next* style every time.
• You treat spending *customers' and the company's money* as if it were your own.
• *Investing in tools and equipment* is second nature to you.
• You stay *calm under pressure*—throwing a ratchet across the workshop is *NOT* your go-to solution!
• You take *great pride in your work*—we believe great Vehicle Technicians are *unsung heroes*, and you could join us in *promoting that*.
• You have *super attention to detail* and won't forget to note *consumables and smaller items* on jobs so they can be charged correctly.
• You've read this *entire* job description and thought: *"OMG, this is the job for me!!"*
• (If you can't figure out how to get a snapped bolt out, this ain't the job for you!)

*What Your Typical Day Will Look Like: *

*7:50 am:* Swing into the car park right next to the workshop.
*7:52 am:* Chit-chat with the team and make a brew in your *own personalised mug!*
*7:55 am:* Clock in, check your scheduled work for the day & liaise with *FOH*.
*8:00 am:* Grab a *seat cover, required parts, and keys*—start work on job #1.
*8:20 am:* Complete the *health check* so FOH can update the customer.
*8:55 am:* While filling the car with oil, check *tyre pressures* or swap a *headlight bulb*.
*9:00 am:* Write up your job—include *work completed, parts used, oil grade/quantity, and mileage*. Road test, park up *facing outwards* for a smooth customer pick-up.
*9:01 am:* Mark the job as *complete*—onto the next one!
*10:00 am:* Quick *tea/coffee break*.
*10:15 am:* Back to it! Keep an eye on workflow and *manage your time*.
*10:32 am:* Take up the offer of assistance from our *keen apprentice* (help him grow!).
*1:00 pm:* *Lunch break*.
*1:30 pm:* Back to it—check in with FOH on job progress.
*1:36 pm:* Work methodically through the afternoon's jobs.
*5:10 pm:* Double-check all today's jobs are wrapped up.
*5:20 pm:* Spruce up your work area—reset for tomorrow (including communal areas!).
*5:30 pm:* Final once-over, clean up, clock out, *head home*.

*Other Key Responsibilities:*

• Identify *upsell work* required *now or in 3-6 months*.
• Write up jobs clearly so FOH can *understand and charge accordingly*.
• *Wiper blades and bulbs aren't meant to be freebies!*
• Every day is different, but you'll have *EXPERT backup from the whole team*.

*The Nitty Gritty:*

*Location:* Our workshop is on Omega Park, Alton—clean, bright, smart, and fun!
*Saturdays:* We only open *1 Saturday in every 4 weeks* (most garages open *EVERY* Saturday).
*Start Date:* ASAP—we're looking for someone *ready to go*.
*Your Impact:* You'll be a *MAJOR* part of our future success—you won't be a *small cog in a big machine*.
*Leadership Access:* You'll have *direct contact with senior leadership and directors*—*no ivory towers here!*

*Want to Know More?*

Just ask!

*Your Next Step:*

If you're ready to be part of something *extraordinary*, *APPLY NOW!*

And get ready for the *most interesting and fun job application process* you'll ever experience.

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Benefits:

• Company events
• Free parking

Application question(s):

• Just checking - do you actually want this job?
• This role is base at our workshop - Riverside, Omega Park, Alton. GU34 2UF. Are you willing and able to reliably commute to this location?
• How many litres of engine oil does a Nissan Leaf take?

Work Location: In person