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For Companies At a Glance
- Tasks: Support and retain customers by answering queries via calls and emails.
- Company: Join the dynamic team at White Rose Education, focused on customer care.
- Benefits: Full-time role with opportunities for growth in the education sector.
- Why this job: Make a real difference by helping educators and families feel valued.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Exciting entry-level position with a commitment to safeguarding and equal opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Care Specialist role at White Rose Education.
Overview
We’re looking for an enthusiastic, forward-thinking and customer-focused individual to join our team and play a vital role in supporting and retaining our valued customers. In this role, you’ll be at the heart of our Customer Care operations, strengthening long-term relationships by answering calls and emails, resolving queries, and working closely with our internal teams. No two days are the same, making this a great opportunity for someone who enjoys variety and problem-solving.
Our team handles many enquiries from teachers, parents and others across the world. We pride ourselves on resolving queries quickly, professionally, and with a personal touch. By ensuring every customer feels heard, supported, and appreciated, you’ll help build loyalty and encourage customers to return to us time and again.
Over the years, we’ve built strong, lasting relationships with schools, educators, and families who trust us to deliver outstanding service. As a Customer Care Specialist, you’ll solve immediate challenges and ensure our customers feel valued, helping those important relationships continue to grow.
Could it be you?
Your early months with us would involve getting a clear understanding and hands-on experience of what we do and how we work. Full training will be given. We want team members who enjoy helping people and keeping people happy.
This role would suit someone from an educational background wanting to expand their skill set or someone with relevant customer service experience looking to get into the education sector.
Responsibilities
- Provide customer care by answering calls and emails, resolving queries, and offering timely support.
- Maintain and strengthen long-term relationships with customers by delivering a high level of service.
- Collaborate with internal teams to address customer needs and improve processes.
- Ensure customers feel valued and supported to encourage loyalty and repeat engagement.
Qualifications
- Educational background or relevant customer service experience in the education sector preferred.
- Willingness to participate in full training and develop in a customer-facing role.
Applications
Please apply by sending your CV, which should include your 10-year employment history, to dclayton@whiterosemaths.com.
Interview date
To be confirmed
Start date
ASAP, but no later than end of November 2025.
Interview Process
All applications will be considered in line with our recruitment practices. Shortlisted candidates will be invited to attend a panel interview.
White Rose Education is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. The roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974 and are subject, if required, to the recipient of any job offer undertaking an Enhanced Disclosure, Barring Service (DS) check and two professional references.
As White Rose Math’s is an educational establishment, we are obliged to follow Safeguarding Children and Safer Recruitment in Education Legislation. Please note that references will be requested prior to interview.
Seniority level
- Entry level
Employment type
- Full-time
Industries
- Primary and Secondary Education
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Customer Care Specialist employer: White Rose Education
Contact Detail:
White Rose Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on White Rose Education. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with answering questions and resolving issues on the spot.
✨Tip Number 3
Show off your personality! In customer care, it’s all about building relationships. Be yourself during the interview and let your enthusiasm for helping others shine through. A friendly attitude can go a long way!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Specialist role. Highlight any customer service experience and your passion for education to show us you’re the right fit!
Show Your Personality: We love a personal touch! When writing your application, let your enthusiasm shine through. Share why you’re excited about this role and how you can contribute to our team’s mission of supporting customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us see how you can help us in our customer care operations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at White Rose Education
✨Know Your Customer Care Basics
Before the interview, brush up on key customer service principles. Understand how to handle queries effectively and think about examples from your past experiences where you’ve resolved issues or provided exceptional service.
✨Show Your Enthusiasm for Education
Since this role is within the education sector, demonstrate your passion for helping students, teachers, and families. Share any relevant experiences or interests that highlight your commitment to supporting educational initiatives.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice answering questions like, 'How would you deal with an upset parent?' This will show your problem-solving skills and ability to maintain a personal touch.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics or how success is measured in the Customer Care department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
