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For Companies At a Glance
- Tasks: Engage with customers and provide top-notch support for their queries.
- Company: Dynamic company based in Manchester, focused on customer satisfaction.
- Benefits: Competitive pay, weekly payments, and full training provided.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and great communication skills required.
- Other info: Flexible hours with opportunities for career progression.
The predicted salary is between 10 - 15 £ per hour.
We are looking for confident, energetic individuals for a Customer Service role in the Manchester area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth.
Role details
- Hourly Rate: £12.21ph - Paid Weekly
- Hours: Full Time, Monday - Friday; must be fully flexible between 8am-6pm
- Paid Training: Full time training 9am - 5pm
Responsibilities
- Build rapport with customers in a consultative manner
- Listen to the customers needs to ensure a positive and unique solution to their queries
- Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
- Ensure all administration is completed accurately
Requirements
- Must live in Manchester
- Customer Service experience is required for this position
If you are interested, please apply now! or email your CV to LNKD1_UKTJ
Customer Service Advisor - Working From Home in Manchester employer: White Rock Commercial
Contact Detail:
White Rock Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Working From Home in Manchester
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on their values and services. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet during the actual calls.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Customer Service Advisor - Working From Home in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've engaged with customers and resolved their queries, so share specific examples that showcase your skills!
Be Professional and Personable: Since you'll be the first point of contact for our customers, it's important to convey a friendly yet professional tone in your written application. We’re looking for confident communicators, so let your personality shine through!
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! Tailor your application to fit the role by mentioning relevant experiences and skills that align with what we’re looking for. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to consider your application!
How to prepare for a job interview at White Rock Commercial
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understanding what they offer will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
As a Customer Service Advisor, listening is key. During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also demonstrate your ability to engage with customers effectively.
✨Showcase Your Communication Skills
Since the role requires confident communication, practice articulating your thoughts clearly. You might want to prepare examples from your past experiences where you successfully resolved customer queries or built rapport.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would approach difficult situations or unhappy customers, as this will highlight your problem-solving skills and professionalism.
