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- Tasks: Engage with customers and provide exceptional support for their queries.
- Company: Dynamic company offering a supportive work-from-home environment.
- Benefits: Competitive hourly rate, paid training, and weekly pay.
- Why this job: Join a friendly team and make a positive impact on customer experiences.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Great opportunities for career progression and growth.
The predicted salary is between 10 - 15 £ per hour.
Must live in Leeds & must be able to travel to Morley for the first day.
Hourly Rate: £12.21ph - Paid Weekly
Hours: Full Time, Monday - Friday, must be fully flexible between 8am-6pm.
Paid Training: Full time training 9am - 5pm
Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Leeds area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth.
Responsibilities:
- Build rapport with customers in a consultative manner
- Listen to the customers needs to ensure a positive and unique solution to their queries
- Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
- Ensure all administration is completed accurately
Customer Service Experience Is Required For This Position.
If you are interested, please apply now or send your CV to Please do not call the local branch.
Customer Service Advisor - Working From Home in Leeds employer: White Rock Commercial
Contact Detail:
White Rock Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Working From Home in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet during the actual calls.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Working From Home in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you’ve built rapport with customers and handled queries in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you think you’d be a great fit for our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: As a Customer Service Advisor, communication is key! Make sure your application reflects your ability to engage with customers confidently. Use clear language and a positive tone throughout your written application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at White Rock Commercial
✨Know the Company
Before your interview, take some time to research the company. Understand their values, services, and what sets them apart in customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Active Listening
As a Customer Service Advisor, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your communication skills and shows that you value their input.
✨Prepare for Common Questions
Think about common customer service scenarios and how you would handle them. Be ready to discuss your previous experience and how it relates to the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Show Your Enthusiasm
Let your personality shine through! Show enthusiasm for the role and the opportunity to help customers. A positive attitude can make a big difference, so don’t be afraid to express your excitement about potentially joining the team.
