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For Companies At a Glance
- Tasks: Engage with customers, provide support, and ensure a positive experience.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy flexible hours, paid training, and weekly pay.
- Why this job: Perfect for confident communicators seeking growth in a supportive environment.
- Qualifications: Previous customer service experience is essential.
- Other info: This role is fully remote but applicants must reside in Newcastle.
Customer Service Advisor – HOME WORKING
- Must live in Newcastle
Role Profile
Hourly Rate: £12.21ph – Paid Weekly
Hours: Full Time, Monday – Friday, fully flexible between 8am-8pm
Paid Training: Full-time training from 9am to 5pm
Role Overview
We are seeking confident, energetic individuals for a Customer Service role based in Newcastle. This position involves handling inbound customer service calls; no sales involved.
As a Customer Service Advisor, you will be the first point of contact for customers, responsible for engaging with them, providing support for various queries, and ensuring a professional and positive experience.
Our client values confident communicators. This is a great opportunity with potential for progression and growth.
Responsibilities
- Build rapport with customers in a consultative manner
- Listen to customer needs to provide positive and tailored solutions
- Deliver exceptional customer service with in-depth knowledge of the company\’s services
- Complete all administrative tasks accurately
Requirements
Customer Service experience is required for this position.
If interested, please apply now or email your CV to INDCCP, referencing LNKD1_UKTJ.
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Customer Service Advisor- WFH employer: White Rock Commercial
Contact Detail:
White Rock Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- WFH
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Since you'll be handling inbound calls, understanding typical customer queries and how to address them will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, being able to engage confidently and clearly with customers is crucial. Consider role-playing with a friend or family member to refine your approach.
✨Tip Number 3
Research our company and its services thoroughly. Knowing what we offer will not only help you answer questions but also demonstrate your genuine interest in the role during the interview process.
✨Tip Number 4
Prepare examples from your past customer service experience that showcase your ability to handle difficult situations. This will illustrate your problem-solving skills and ability to maintain professionalism under pressure.
We think you need these skills to ace Customer Service Advisor- WFH
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your customer service experience and how it aligns with the role of a Customer Service Advisor.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service. Use specific examples that demonstrate your ability to handle customer queries and provide tailored solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention why you are interested in working from home and how you can contribute to providing exceptional customer service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at White Rock Commercial
✨Show Your Communication Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to communicate clearly and confidently. Practice speaking about your previous experiences in customer service, focusing on how you effectively resolved issues and built rapport with customers.
✨Know the Company and Its Services
Before the interview, research the company and its services thoroughly. Understanding what they offer will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Prepare for Common Customer Service Scenarios
Think about common customer service scenarios you might encounter and prepare your responses. Be ready to discuss how you would handle difficult customers or challenging situations, showcasing your problem-solving skills.
✨Emphasise Your Flexibility
Since the role offers flexible hours, highlight your availability and willingness to adapt to different shifts. This shows that you're committed to meeting the company's needs and can work well within their schedule.
