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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and provide exceptional service over the phone.
- Company: Join White Rock Commercial, a dynamic company focused on customer satisfaction.
- Benefits: Enjoy remote work, weekly pay, and full-time training.
- Why this job: Perfect for confident communicators seeking growth in a supportive environment.
- Qualifications: Customer service experience is essential; be ready to connect with people.
- Other info: Must reside in Newcastle and be flexible with working hours.
Join to apply for the Customer Service Advisor role at White Rock Commercial
3 days ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor role at White Rock Commercial
Customer Service Advisor HOME WORKING
**Must live in Newcastle**
Role Profile
Hourly Rate: £12.21ph- Paid Weekly
Hours: Full Time, Monday – Friday must be fully flexible between 8am-8pm;
Paid Training: Full time training 9am – 5pm
Role Overview
We are looking for confident, energetic individuals for a Customer Service role in the Manchester area. This role involves taking inbound Customer Service calls; no Sales!
As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience.
Our client is looking for a confident communicator.
This is an amazing opportunity with possibilities of progression and growth.
Responsibilities
Build rapport with customers in a consultative manner
Listen to the customers needs to ensure a positive and unique solution to their queries
Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
Ensure all administration is completed accurately
Customer Service Experience Is Required For This Position.
If you are interested, please apply now!
or email your CV to
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Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Administrative and Support Services
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Customer Service Advisor employer: White Rock Commercial
Contact Detail:
White Rock Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various customer queries will not only boost your confidence but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Practice your communication skills. Since the role requires confident communication, consider role-playing with a friend or family member to refine your ability to engage with customers effectively.
✨Tip Number 3
Research White Rock Commercial and their services. Having in-depth knowledge about the company will help you answer questions more effectively and show your genuine interest in the role.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will highlight your relevant skills.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Highlight your relevant experience in customer service and how it aligns with the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Customer Service Advisor role. Emphasise your communication skills, ability to handle queries, and any previous customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute positively to the team.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at White Rock Commercial
✨Know the Company
Before your interview, take some time to research White Rock Commercial. Understand their services and values, as this will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice speaking clearly and confidently about your previous experiences in customer service, highlighting how you effectively resolved customer queries.
✨Prepare for Common Questions
Anticipate questions like 'How do you handle difficult customers?' or 'Can you give an example of excellent customer service?' Prepare specific examples from your past experience that showcase your skills.
✨Show Enthusiasm and Positivity
During the interview, maintain a positive attitude and express enthusiasm for the role. Employers appreciate candidates who are energetic and passionate about providing great customer service.
