At a Glance
- Tasks: Manage bookings and ensure top-notch service for customers and partners.
- Company: Join a leading global logistics firm with a supportive culture.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on problem-solving and relationship building.
- Why this job: Be part of a dynamic team making waves in the logistics industry.
- Qualifications: 2+ years in freight forwarding and strong communication skills.
The predicted salary is between 30000 - 34000 £ per year.
We are working in partnership with a leading global logistics organisation, an employee‑owned business built on partnership, performance, and long‑term customer relationships. This is a chance to join a fast‑paced Ocean Freight team where service, accuracy, and communication are at the heart of everything we do. You’ll be part of a business that has grown from a small investment into a world‑leading logistics provider supporting over 6,000 customers globally. If you’re looking for a role where you can develop your freight career, take ownership of your work, and be part of a supportive and ambitious team, this could be the right move for you.
Job Purpose
You will be accountable to the Team Leader for the day‑to‑day running of the bookings function, ensuring operational procedures are followed, and delivering a high standard of service to customers and overseas partners.
Key Responsibilities
- Manage your own workload efficiently to support business priorities and service levels
- Handle customer and overseas agent queries promptly, ensuring clear and consistent communication
- Liaise with shipping lines to arrange and amend bookings as required
- Ensure all bookings match customer requirements accurately and are processed in a timely manner
- Monitor and review performance across your allocated trades
- Follow company procedures and maintain high operational standards at all times
- Provide proactive updates to clients and overseas agents regarding shipment status, including any delays or issues
- Escalate operational issues to the line manager where required
- Work closely with the documentation team to ensure smooth shipment processing
We are looking for someone who demonstrates:
- A positive, can‑do attitude with a proactive approach to problem solving
- Strong communication skills, including active listening and clear, concise expression
- The ability to build strong relationships and influence stakeholders positively
- A natural curiosity to identify issues early and take ownership of resolution
Requirements
- Minimum 2 years’ experience in freight forwarding (Ocean Freight preferred)
- Strong customer service and organisational skills
- Excellent telephone manner and communication skills
- Ability to work using own initiative in a fast‑paced environment
- Strong willingness to learn and develop within the role
FCL Export Account Manager in Liverpool employer: White Recruitment
Join a leading global logistics organisation in Liverpool, where employee ownership fosters a collaborative and supportive work culture. With a focus on career development and a commitment to high service standards, you'll thrive in a fast-paced environment that values communication and accuracy. Enjoy the benefits of hybrid working and be part of a team dedicated to building long-term customer relationships while advancing your freight career.
StudySmarter Expert Advice🤫
We think this is how you could land FCL Export Account Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your communication skills! Since this role is all about clear and concise expression, try doing mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace FCL Export Account Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your freight forwarding experience and any customer service roles you've had. We want to see how you can bring your unique flair to our Ocean Freight team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the FCL Export Account Manager role. Share specific examples of how you've handled customer queries or managed bookings in the past. We love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application showcases your ability to express yourself clearly and concisely. Whether it's through your CV, cover letter, or any additional documents, we want to see that you can communicate effectively with clients and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our supportive and ambitious team!
How to prepare for a job interview at White Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of ocean freight and logistics. Understand the key responsibilities of the FCL Export Account Manager role and be ready to discuss how your experience aligns with them.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that highlight your ability to handle customer queries and liaise with stakeholders. Practise articulating your thoughts clearly and concisely.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've proactively identified issues and resolved them. This will show your potential employer that you have a can-do attitude and are ready to take ownership of challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the organisation. This not only shows your interest but also helps you gauge if the company is the right fit for you.
