At a Glance
- Tasks: Manage export bookings and liaise with customers in a fast-paced logistics environment.
- Company: Join a dynamic freight forwarding team in Oldbury.
- Benefits: Enjoy 20 days holiday, private healthcare, and a monthly bonus scheme.
- Other info: Fast-paced environment with opportunities for growth and teamwork.
- Why this job: Make an impact in global logistics while developing your career.
- Qualifications: 2+ years in freight forwarding with strong customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
We are recruiting for an experienced Export Freight Forwarder to join a busy freight forwarding team based in Oldbury. This is an excellent opportunity for someone with a strong background in export operations who enjoys managing bookings, liaising with suppliers and customers, and working in a fast-paced logistics environment.
The successful candidate will have previous freight forwarding experience, ideally covering sea and air freight exports, and will be confident handling FCL, LCL and air freight shipments from booking through to completion.
Key Responsibilities- Receive, process and manage multiple incoming export bookings from a range of customers within agreed timeframes.
- Handle worldwide sea and air freight exports, including FCL, LCL and air freight shipments.
- Liaise with shipping lines, consolidators, air freight agents, suppliers and customers.
- Input new bookings accurately into the company booking platform, Box Top.
- Send booking confirmations to suppliers and clients.
- Manage job tracking and provide regular customer updates throughout the shipment process.
- Resolve operational issues including haulage delays, vessel details and sourcing alternative options where required.
- Ensure all jobs are closed correctly once completed to customer satisfaction.
- Maintain high levels of data quality and accuracy across the company’s bespoke systems.
- Work in line with company standards, guidelines and operational procedures.
- Minimum 2 years’ experience within the freight forwarding sector.
- Previous experience handling export bookings and operations.
- Experience with sea freight exports, air freight exports, FCL and LCL would be highly beneficial.
- Strong customer service skills with the ability to build rapport over the phone.
- Excellent verbal and written communication skills.
- Strong planning, organisation and attention to detail.
- Proven problem-solving and negotiation skills.
- Ability to work independently and follow agreed company guidelines and policies.
- A team player who can work effectively in a fast-paced and exciting environment.
- A structured and accurate approach to daily workload.
- Salary up to £35,000.
- Permanent full-time position.
- Based in Oldbury.
- Monday to Friday working hours, 08:30 to 17:00.
- 20 days holiday, excluding bank holidays.
- Attractive monthly bonus scheme.
Export Bookings Operator employer: White Recruitment
Join our dynamic team in Oldbury as an Export Bookings Operator, where we prioritise employee well-being and professional growth. With a competitive salary, generous holiday allowance, private healthcare, and a rewarding bonus scheme, we foster a supportive work culture that values collaboration and excellence in the fast-paced logistics sector. This role offers the chance to enhance your skills in freight forwarding while being part of a dedicated team committed to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Export Bookings Operator
✨Tip Number 1
Network like a pro! Reach out to your contacts in the freight forwarding industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a hiring manager.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of export operations. Be ready to discuss your experience with FCL, LCL, and air freight shipments. Show us that you can handle the fast-paced environment we thrive in!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. We recommend checking out our website for openings that suit your skills and interests—it's where the magic happens!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm and keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Export Bookings Operator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in export operations and freight forwarding. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Export Bookings Operator role. Share specific examples of your past experiences that relate to managing bookings and liaising with customers.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at White Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of export operations, especially FCL and LCL shipments. Familiarise yourself with the logistics processes and the specific systems they use, like Box Top. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves liaising with customers and suppliers, be ready to share examples of how you've built rapport and resolved issues in the past. Highlight your communication skills and any successful negotiations you've handled to demonstrate your ability to keep clients happy.
✨Be Ready for Problem-Solving Questions
Expect questions about how you would handle operational issues, such as haulage delays or sourcing alternatives. Prepare some scenarios from your previous experience where you successfully navigated challenges, showcasing your problem-solving skills and attention to detail.
✨Demonstrate Team Spirit
This is a fast-paced environment, so it's crucial to show that you can work well within a team. Share examples of how you've collaborated with colleagues in the past and how you contribute to a positive team dynamic. This will help them see you as a great fit for their busy freight forwarding team.
