At a Glance
- Tasks: Manage the end-to-end order fulfilment process and ensure customer satisfaction.
- Company: Established logistics and supply chain specialist with a strong reputation.
- Benefits: Competitive salary, 25 days holiday, profit-related pay, and training opportunities.
- Other info: Opportunities for career growth in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact on customer service excellence.
- Qualifications: Proven customer service experience and strong organisational skills.
The predicted salary is between 35000 - 45000 € per year.
We are an established, internationally recognised logistics and supply chain specialist seeking a Fulfilment Contracts Manager & Supervisor to join our Bristol operation. This is a fast-paced, customer-facing role where delivering exceptional customer service and maintaining strong client relationships is key. The successful Fulfilment Contracts Manager & Supervisor will play a vital role in ensuring smooth order fulfilment, stock accuracy, and KPI performance for their valuable customers.
The Role
- Coordinate the end-to-end order fulfilment process in line with customer KPIs
- Act as a key customer-facing contact for client queries and service updates
- Work closely with warehouse teams to manage order flow
- Maintain stock integrity and process transactions within the WMS
- Investigate delivery issues and implement effective solutions
- Manage inbound/outbound bookings and shipping documentation
- Problem solve and consult on improvements
- Complete Quarterly and annual reviews with your customer.
About You
- Proven customer-facing / customer service experience at senior level
- Administration experience within an office environment
- Experience using a Warehouse Management System (WMS)
- Proven track record leading major accounts
- Strong organisational and problem-solving skills
- The right to work in the UK (no sponsorship available)
25 days holiday (rising to 27 with service) + Bank Holidays, Profit-related pay, Employee Assistance Programme, On-site parking, Training and development opportunities.
If you are a motivated, customer-driven professional looking to grow as a Fulfilment Contracts Manager within a stable and respected organisation, we would love to hear from you.
Fulfilment Contracts Manager in Bristol employer: White Recruitment
Join our dynamic team in Bristol as a Fulfilment Contracts Manager, where we prioritise customer satisfaction and foster a collaborative work environment. With a competitive salary and a comprehensive benefits package, including generous holiday allowances and professional development opportunities, we are committed to supporting your career growth while ensuring a positive work-life balance. Experience the unique advantage of working in a fast-paced logistics setting that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Contracts Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills with a portfolio or case studies. If you've led major accounts or improved processes, gather examples that highlight your achievements. This will help you stand out during interviews and demonstrate your value.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Fulfilment Contracts Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Fulfilment Contracts Manager role. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about logistics and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully solved problems in a customer service context. We’re looking for someone who can think on their feet and keep our clients happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at White Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled client queries and maintained strong relationships in the past. This role is all about the customer, so showing that you understand their needs is crucial!
✨Familiarise Yourself with WMS
Since you'll be working with a Warehouse Management System (WMS), it’s a good idea to get familiar with how these systems work. If you have experience with a specific WMS, be prepared to discuss it. If not, do a bit of research to understand the basics and how they impact order fulfilment.
✨Show Off Your Problem-Solving Skills
This role involves investigating delivery issues and implementing solutions, so think of some challenges you've faced in previous roles and how you resolved them. Being able to articulate your problem-solving process will show that you're proactive and capable of handling the fast-paced environment.
✨Prepare for KPI Discussions
Since maintaining KPI performance is key, be ready to talk about how you've met or exceeded KPIs in your past roles. Bring data or examples that demonstrate your ability to coordinate processes effectively and ensure smooth order fulfilment.
