At a Glance
- Tasks: Support transport bookings, customer service, and invoicing in a fast-paced office.
- Company: Join a busy logistics company with a dynamic work environment.
- Benefits: Competitive salary, potential for permanent role, and supportive team culture.
- Other info: Opportunity for career growth and development in a thriving industry.
- Why this job: Gain valuable experience in logistics while making a real impact on operations.
- Qualifications: Experience in logistics, strong IT skills, and excellent communication abilities.
The predicted salary is between 26000 - 30000 £ per year.
This is an excellent opportunity to join a busy logistics company as a Bookings Clerk on a 1-year maternity cover contract. The role involves supporting the day-to-day administration of transport bookings, customer service, invoicing and account support within a fast-paced office environment. The successful candidate will work closely with customers, drivers and internal departments to ensure bookings and operational tasks are completed accurately and efficiently. While initially offered as maternity cover, there is potential for the role to lead to permanent employment for the right candidate.
Working Hours: 08:30 – 17:30, Monday to Friday
Location: Fully office based
- Key Account Administration, Rating and Invoicing
- Accurately rate all jobs within the system, ensuring all applicable ancillary charges are included
- Review weekly RCNs and investigate any discrepancies or queries
- Check and process wasted journey charges where applicable
- Resolve invoicing and rating queries efficiently
- Complete weekly invoicing processes, ensuring all outstanding items are cleared
- Process and issue credit notes when required
- Maintain and update the rate screen as needed
- Manage and monitor the shared mailbox
- Customer Service and Bookings Administration
- Monitor incoming emails and ensure all enquiries are responded to or actioned promptly
- Support next-day administration tasks, including PIN checking, call overs and obtaining missing information
- Assist with daily administrative duties such as handling emails, speaking with customers and forwarding communications to the relevant departments
- Provide effective support and communication between the Customer Service team, customers and other departments within the business
- Carry out general office administration including answering calls, data entry and arranging meetings
- Work with support teams to resolve IT or system-related issues affecting the department
- Provide holiday and absence cover where required
Candidate Requirements
- Experience within a UK Logistics/Transport setting
- Strong IT skills with experience using Microsoft Office and Excel
- Ability and willingness to learn new systems and software
- Excellent written and verbal communication skills
- Strong attention to detail, including good punctuation and reliability
- A full driving licence and access to your own transport would be advantageous due to the office location and limited public transport access.
Bookings Administrator employer: White Recruitment
Join a dynamic logistics company in Thurrock as a Bookings Administrator, where you will thrive in a supportive and fast-paced environment. With a focus on employee growth, this role offers the potential for permanent employment and fosters a culture of collaboration and efficiency. Enjoy competitive salary packages, comprehensive training, and the opportunity to make a meaningful impact within the team.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to bookings administration. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Office and Excel, be ready to discuss specific examples of how you've used these tools in previous roles. We love seeing candidates who can demonstrate their expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who fit our team culture.
We think you need these skills to ace Bookings Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Bookings Administrator role. Highlight your experience in logistics and transport, and don’t forget to showcase your IT skills and attention to detail. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to customer service and administration tasks, as these are key in our fast-paced environment.
Show Off Your Communication Skills:Since this role involves a lot of communication with customers and internal teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love good punctuation too!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at White Recruitment
✨Know Your Logistics
Familiarise yourself with the logistics and transport industry, especially if you have experience in a similar setting. Brush up on key terms and processes related to bookings and invoicing, as this will show your understanding of the role and impress the interviewers.
✨Show Off Your IT Skills
Since strong IT skills are essential for this position, be prepared to discuss your experience with Microsoft Office and Excel. Consider bringing examples of how you've used these tools in previous roles to streamline processes or improve efficiency.
✨Communicate Clearly
Excellent written and verbal communication skills are a must. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully resolved customer queries or collaborated with teams, as this will highlight your communication prowess.
✨Attention to Detail is Key
Given the importance of accuracy in this role, be ready to demonstrate your attention to detail. You could mention specific instances where your meticulousness made a difference, whether it was in data entry, invoicing, or managing bookings. This will reassure them that you can handle the responsibilities effectively.
