At a Glance
- Tasks: Manage client accounts, oversee stock control, and ensure top-notch service delivery.
- Company: Employee-owned logistics company with a focus on teamwork and success.
- Benefits: Competitive salary, profit-sharing, 25 days leave, and bonus incentives.
- Other info: Great opportunity for career growth in a dynamic logistics environment.
- Why this job: Join a supportive team where your contributions are recognised and rewarded.
- Qualifications: Strong communication skills and a proactive, collaborative mindset.
The predicted salary is between 29000 - 30000 £ per year.
Are you a hands‑on logistics professional who thrives on customer service, teamwork and operational variety? We are supporting an employee‑owned Contract Logistics & 3PL business in Manchester that is looking for a customer‑focused 3PL Operations Account Manager to join their close‑knit team. This is a great opportunity for someone who enjoys working collaboratively, isn’t afraid to get involved across all operational areas, and wants to be part of a business where everyone is invested in the company’s success and financially rewarded for it.
What You’ll Do
- Be the main point of contact for a set portfolio of 3PL client accounts
- Manage stock control, daily order fulfilment, and client operations
- Ensure SOPs and service expectations are met consistently
- Support commercial performance through upselling and client development
- Prepare accurate billing and monitor account activity
- Lead client onboarding with operations support
- Conduct regular client reviews and relationship building
- Highlight process improvements and collaborate on solutions
About You
- A strong communicator with excellent customer service skills
- Comfortable rolling up your sleeves and getting involved across the business
- Proactive, organised and commercially minded
- A team player who values collaboration and shared success
- Enthusiastic with a “can‑do” attitude
Benefits
- Our client is proud to be employee‑owned — meaning every team member shares in the financial success of the business, including profit‑related bonuses and dividend‑style payouts based on overall performance.
- In addition, the role offers a competitive salary plus:
- Bonus incentive plan linked to individual and company performance
- Dividend payout / profit‑sharing as part of the employee ownership model
- 25 days annual leave + UK bank holidays (standard)
- Referral bonus incentives for recommending new team members
- Pension scheme and other standard employee benefits
- Additional recognition and award schemes celebrating team contribution
- A supportive, team‑centric culture where everyone contributes and is recognised for shared success
We think you need these skills to ace 3PL Operations Account Manager
Customer Service Skills
Communication Skills
Stock Control Management
Order Fulfilment
SOP Compliance
Commercial Awareness
Client Relationship Management
