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For Companies At a Glance
- Tasks: Coordinate freight operations and manage communication with overseas agents and import clients.
- Company: Reputable freight forwarding business with a strong focus on service excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in global logistics.
- Qualifications: Experience in freight forwarding and strong customer service skills required.
- Other info: Fast-paced role with potential for career advancement in the logistics industry.
The predicted salary is between 30000 - 42000 £ per year.
An established and well-regarded freight forwarding business is seeking an experienced Operations Coordinator to join its Agency / Imports team. This role is key to maintaining high service levels for overseas agents and import clients while supporting internal sales and operational teams.
Key Responsibilities
- Manage day-to-day communication with overseas agents and import customers
- Handle customer queries via phone and email, including shared inbox management
- Obtain rates and prepare quotations and service options
- Process bookings and maintain accurate records using CargoWise and internal systems
- Liaise with customers, suppliers, subcontractors, and overseas partners
- Prepare, check, and issue shipping documentation, including Bills of Lading
- Ensure accuracy of data entry and compliance with operational procedures
- Proactively resolve operational issues and customer queries
- Support internal sales teams by delivering a high standard of operational service
Required Experience
- Previous experience in freight forwarding operations (import/export)
- Strong customer service and relationship management skills
- Confident IT skills; CargoWise experience highly regarded
Freight Forwarding Operations Coordinator in Baildon employer: White Recruitment Construction
Contact Detail:
White Recruitment Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarding Operations Coordinator in Baildon
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CargoWise and other relevant systems. Be ready to discuss how your previous experience aligns with the role of Operations Coordinator and how you can maintain high service levels.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled queries or resolved issues in the past, as this will demonstrate your ability to support both clients and internal teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Freight Forwarding Operations Coordinator in Baildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in freight forwarding operations. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and IT skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Agency / Imports team. Share specific examples of how you've handled customer queries or resolved operational issues in the past.
Show Your Enthusiasm: Let us know why you’re excited about this role! A bit of passion goes a long way, so mention what draws you to the freight forwarding industry and how you can contribute to maintaining high service levels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at White Recruitment Construction
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of freight forwarding operations, especially import/export processes. Familiarise yourself with key terms and concepts, as well as the specific responsibilities mentioned in the job description. This will show that you're not just interested in the role but also understand the industry.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of communication with overseas agents and import clients, be ready to share examples of how you've successfully handled customer queries in the past. Think of specific situations where you resolved issues or improved client relationships, as this will highlight your strong customer service skills.
✨Get Comfortable with CargoWise
If you have experience with CargoWise, make sure to mention it during the interview. If not, do some research on the software and its functionalities. Being able to discuss how you would use it in your day-to-day tasks can set you apart from other candidates who may not have this knowledge.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you too.
