At a Glance
- Tasks: Lead and deliver aftermarket programmes in the aerospace sector, ensuring customer satisfaction and operational excellence.
- Company: Reputable aerospace organisation with a focus on innovation and service quality.
- Benefits: Competitive salary and significant additional benefits for your hard work.
- Other info: Opportunity to grow in a collaborative environment with a focus on safety and quality.
- Why this job: Join a dynamic team and make a real impact in the aerospace industry.
- Qualifications: Experience in programme management within aerospace and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Our client, an established and highly regarded organisation within the aerospace sector, is seeking an experienced Aftermarket Programme Manager to lead the successful delivery of aftermarket customer commitments within a Part 145 environment. This role is pivotal in ensuring operational, commercial, and technical performance across a portfolio of hydraulic and electro-mechanical actuation products. You will act as the primary customer interface post-entry-into-service, driving service excellence, resolving complex issues, and maintaining high levels of customer satisfaction while balancing cost, schedule, quality, and product integrity.
Key Responsibilities
- Programme Leadership & Delivery
- Lead the planning and delivery of Part 145 aftermarket programmes, including repairs, retrofits, modifications, reliability improvements, and obsolescence management.
- Manage programme cost, schedule, and performance against contractual and internal commitments.
- Identify risks and opportunities, implementing mitigation and continuous improvement actions.
- Ensure safety, airworthiness, and configuration control across all aftermarket activities.
- Customer Relationship Management
- Act as the main point of contact for all in-service programme matters.
- Provide clear communication, recovery plans, and updates on technical or commercial issues.
- Lead regular customer reviews covering performance, reliability trends, and repair metrics.
- Build long-term customer relationships to support ongoing and future business.
- Technical & Engineering Coordination
- Collaborate with Engineering, Quality, and Operations teams to resolve in-service issues.
- Coordinate investigations, root cause analysis, and corrective action plans.
- Drive prioritisation and delivery of technical changes and service bulletins.
- Ensure engineering decisions maintain safety, reliability, and certification standards.
- Operations, Supply Chain & Commercial Interface
- Work closely with Operations and Supply Chain to ensure repair flow, turnaround times, and spares availability meet expectations.
- Monitor cost drivers and support initiatives to improve margins and efficiency.
- Support contract negotiations, warranty claims, and pricing activities.
- Performance Monitoring & Reporting
- Champion data-driven performance metrics such as reliability trends, MTBF, and repair TAT.
- Deliver regular programme reports to internal stakeholders and customers.
- Drive actions to improve KPI performance and overall programme health.
- Compliance, Governance & Safety
- Ensure compliance with aerospace regulations, export controls, and internal processes.
- Maintain robust configuration control of products and documentation.
- Promote a strong safety and airworthiness culture at all times.
Requirements
Skills & Experience
- Essential
- Proven programme or project management experience within the aerospace industry.
- Strong understanding of hydraulic or electro-mechanical actuation systems.
- Demonstrated ability to lead and influence cross-functional teams.
- Excellent communication and customer relationship management skills.
- Experience managing programme financials, risks, and complex stakeholder environments.
- Ability to analyse technical issues and coordinate effective solutions.
- Desirable
- Experience delivering Part 145 aftermarket or MRO support programmes.
- Familiarity with aerospace regulatory frameworks and airworthiness principles.
- Background in engineering, operations, or supply chain within aerospace.
- Professional project management certification (e.g. APM, PMI).
- Previous or current EASA Form 1 or 4 holder (or equivalent).
Personal Attributes
- Customer-focused with a proactive and responsive approach.
- Strong problem-solving skills with a high level of ownership and accountability.
- Highly organised with the ability to manage multiple priorities.
- Confident communicator, able to handle challenging situations constructively.
- Collaborative team player with a structured and positive leadership style.
Benefits
Competitive remuneration package inclusive of significant additional benefits.
Aftermarket Programme Manager in Cheltenham employer: White Raven Resourcing
As a leading player in the insurance sector, our company offers an exceptional work environment where innovation and collaboration thrive. With a strong focus on employee development, we provide ample opportunities for growth and advancement, alongside a competitive salary package of up to £90,000. Our supportive culture encourages teamwork and empowers you to make impactful decisions that drive our underwriting strategy forward.
