At a Glance
- Tasks: Process warranty claims for mechanical breakdowns and communicate decisions effectively.
- Company: Join a dynamic team at White Raven Resourcing, a leading recruitment agency.
- Benefits: Enjoy a competitive salary, private healthcare, and generous holiday allowance.
- Other info: Collaborative environment with opportunities for career growth and development.
- Why this job: Make a real difference by helping customers navigate their warranty claims.
- Qualifications: Basic knowledge of motor vehicles and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
White Raven Resourcing are acting as a recruitment agency in relation to permanent recruitment services.
To take charge of the processing of individual warranty claims for mechanical breakdown or MOT failure in line with the corresponding policy coverage and in compliance with the internal procedures defined by the company.
- Assess/Re-assess each incoming warranty claim under the value of £700.00 (subject to changes in inflation and company policy) and ensure that it is either authorised or declined in line with the policy terms and conditions
- Contact (both via phone and email) any dealership or policy holder as required to get to the right decision as well as being able to effectively communicate the reason for any potential decline.
- Provide the highest level of service to policy holders, dealerships and our corporate partners, by adhering to company policy regarding communication.
- Record ALL information relating to each claim or policy in our claim management system including the claim decision while complying with GDPR regulations
- Support the Incident Managers and Technicians as required
- Comply with ALL contractual SLA’s
Requirements
- IT - General PC Skills and experience of using Microsoft office applications
- General Knowledge - Basic knowledge of motor vehicles
- Communication - Capability to communicate feedback, opinions, or ideas in a clear and understandable manner with colleagues and clients, choosing the appropriate messages and considering the situation and/or audience.
- Planning/Organization - Efficient time management, to organise work to meet specific objectives and SLA’s.
- Teamwork - Working with other people, including colleagues, supervisors, and senior management, in a coordinated and collaborative way to reach individual and collective targets.
- Problem Solving - Acting efficiently in problematic situations, identifying the causes of the problem and applying the appropriate measures to solve them and minimise their impact
- People Skills - Be able to actively listen to, and empathise with customers and colleagues alike, while demonstrating integrity, accountability and reliability
Desirable
- Product Knowledge - Knowledge of current UK warranties and their terms and conditions
Benefits
- £24,400 annual salary
- Hours: 9am to 5pm (with a one-hour unpaid lunch break) = 35 hours per week, Monday to Friday
- Death in Service @ 4x salary from day one
- Critical illness @ 2 x salary from day one
- Private Healthcare upon successful completion of 6-month probationary period
- Employee discount on warranty products after successful completion of 6-month probationary period
- Auto-enrolment Pension after 3 months, 5% employee contribution, 3% employer contribution
- Additional benefits – 25 days holiday rising to 27 with length of service. Additional birthday day off + Buy annual leave scheme
- Enhanced Maternity & Paternity pay
- 1 month notice period after successful completion of probationary period.
Customer Claims Advisor in Birchwood employer: White Raven Resourcing
As a leading player in the insurance sector, our company offers an exceptional work environment where innovation and collaboration thrive. With a strong focus on employee development, we provide ample opportunities for growth and advancement, alongside a competitive salary package of up to £90,000. Our supportive culture encourages teamwork and empowers you to make impactful decisions that drive our underwriting strategy forward.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Claims Advisor in Birchwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at White Raven Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like White Raven Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Claims Advisor in Birchwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to White Raven Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at White Raven Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at White Raven Resourcing!
How to prepare for a job interview at White Raven Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
