At a Glance
- Tasks: Lead safety assurance and operational performance in a dynamic aviation environment.
- Company: Join a leading aviation organisation focused on safety and continuous improvement.
- Benefits: Competitive salary, professional development, and a collaborative culture.
- Other info: Engage with diverse stakeholders and drive strategic improvements.
- Why this job: Make a real impact in aviation safety and operational excellence.
- Qualifications: Strong engineering background and management experience in aviation.
The predicted salary is between 57704 - 70528 £ per year.
Valley, United Kingdom | Posted on 10/08/2026
White Raven Resourcing Ltd are acting as a recruitment agency in relation to permanent and fixed term contract recruitment services.
Our client is seeking an experienced
Support & Services Manager to act as the key interface between operational teams, customers, and aviation service providers.
This is a senior role focused on supplier performance, air safety assurance, operational risk management, and continuous improvement across a complex aviation training environment.
The successful candidate will play a critical role in ensuring service providers deliver against contractual obligations while maintaining the highest standards of safety, compliance, operational performance, and stakeholder engagement.
- Safety & Assurance
- Provide independent oversight and assurance of aviation operations across customers, suppliers, and contractual stakeholders.
- Monitor airworthiness matters, including regulatory directives, occurrence reporting, audit findings, and associated safety actions.
- Ensure significant safety risks and operational concerns are identified, reported, and effectively mitigated.
- Participate in safety forums and stakeholder meetings, supporting robust decision-making and risk management.
- Maintain visibility of supplier safety performance and operational compliance.
- Develop strong, collaborative relationships with customers, suppliers, and internal stakeholders to promote trust, transparency, and an enterprise culture.
- Act as the primary point of contact for all matters relating to aircraft service providers.
- Provide clear and consistent technical communication to customers and stakeholders.
- Build credibility as the lead interface for technical, engineering, safety, and operational matters.
- Support effective collaboration between operational planning, engineering, commercial, and management teams.
- Operational Performance
- Work with senior management to optimise service delivery and minimise operational risk.
- Align operational requirements with aircraft availability, maintenance plans, and training programme objectives.
- Identify operational risks and opportunities early, supporting informed business decisions.
- Drive process improvements and best practice across the supply chain.
- Support compliance with both military and civil aviation regulatory requirements.
- Assist with supplier contract performance monitoring and reconciliation activities.
- Support financial risk assessment and contract performance management.
- Lead productivity and efficiency initiatives that contribute to improved business performance and value generation.
- Leadership & Culture
- Act as a subject matter expert in safety and quality assurance.
- Promote the effective use of quality and safety management systems.
- Conduct audits and continuous improvement activities.
- Champion diversity, inclusion, and a positive workplace culture.
- Lead by example and demonstrate high levels of professionalism, integrity, and accountability.
Requirements
- Strong engineering background within a
- Part 145 Maintenance Organisation or
- Part M/CAMO Continuing Airworthiness Management Organisation
- Previous management experience within an aviation engineering, maintenance, airworthiness, or operational environment.
- Experience in customer and supplier relationship management within complex operational organisations.
- Proven ability to influence multiple stakeholders and build trusted working relationships.
- Experience in operational, fleet, production, or maintenance planning environments.
- Strong analytical and problem-solving skills, with the ability to make decisions based on risk and data.
- Technical Knowledge
- Good understanding of Air Safety Management Systems and risk management principles.
Knowledge of
- Part 145 regulations
- Part M/CAMO requirements
- Airworthiness management processes
- Aircraft availability and service contracts
- Ability to interpret contractual documentation and operational requirements.
- Strong IT skills with experience analysing data to support decision-making.
- Personal Attributes
- Excellent communication and presentation skills.
- Strong leadership and stakeholder engagement capability.
- Ability to influence and drive change across organisational boundaries.
- Commercial awareness and sound business judgement.
- Commitment to continuous improvement and operational excellence.
- Collaborative approach with a strong focus on safety, quality, and customer service.
- Experience supporting Ministry of Defence aviation operations.
- Experience with Lean, Six Sigma, or other continuous improvement methodologies.
- Knowledge of military flying training operations and aircraft support contracts.
- Opportunity to work within a highly regulated and safety-critical aviation environment.
- Significant stakeholder engagement across customers, suppliers, engineering, and operational teams.
- Opportunity to influence strategic improvements across the supply chain.
- Professional development within a complex and dynamic aviation organisation.
- Collaborative and inclusive working culture.
- Competitive salary and benefits package (details available on application).
- #J-18808-Ljbffr
Support & Services Manager in Valley employer: White Raven Resourcing Ltd
As a leading engineering organisation in the aerospace and defence sectors, our client offers an exceptional work environment that fosters innovation and collaboration. Employees benefit from a hybrid working model across a 4-day week, allowing for a healthy work-life balance while being part of a dynamic team dedicated to engineering excellence. With a strong focus on professional development and growth opportunities, this role is perfect for those looking to make a meaningful impact in a supportive and forward-thinking company.
Contact Details:
White Raven Resourcing Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support & Services Manager in Valley
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with White Raven Resourcing Ltd for a Support & Services Manager. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Support & Services Manager in Valley
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at White Raven Resourcing Ltd, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At White Raven Resourcing Ltd, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at White Raven Resourcing Ltd
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with White Raven Resourcing Ltd.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with White Raven Resourcing Ltd. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like White Raven Resourcing Ltd love seeing candidates who not only have technical skills but also fit well within their team culture.
