Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create a welcoming environment and engage with residents to enhance their experience.
- Company: Join a supportive team at Compass Group, shaping vibrant communities.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong people skills and a passion for creating positive experiences.
- Other info: Full training provided; no prior experience in care needed.
The predicted salary is between 13 - 16 ÂŁ per hour.
Salary: ÂŁ16.06 per hour / 22.5 hours per week
Flexible working hours available to suit personal commitments. We’re looking for a warm, people‑focused individual to join us as a Resident Experience Engagement Manager — a role that’s all about creating a welcoming, engaging, and fulfilling environment for residents within the White Oaks community. You don’t need a background in care to succeed here. If you’re great at building relationships, organising activities, communicating with different groups, and using feedback to make improvements, we’ll give you all the training and support you need to thrive.
As the key connection between residents, on‑site teams, and the Compass Healthcare Experience Engagement team, you’ll help ensure that every resident feels heard, valued, and supported. This role is perfect for anyone who enjoys engaging with people, improving processes, and making a meaningful difference every day. Hours are flexible and can be shaped around your personal circumstances.
What You’ll Be Doing
- Building strong, positive relationships with residents and helping ensure they have the best possible experience.
- Gathering resident feedback through surveys, conversations, and forums — turning their insights into meaningful improvements.
- Working closely with Regional Management and Contract Support teams to support engagement activities and ensure resident needs and preferences are reflected across the White Oaks community.
- Coordinating and delivering a variety of activities and events that promote social interaction and a sense of community.
- Tracking resident satisfaction trends and supporting the implementation of improvement plans when required.
- Supporting the attraction of new residents by helping showcase the vibrant, inclusive culture within White Oaks.
- Sharing best practice and new ideas with fellow Engagement Managers to keep raising standards.
- Using the Positive Impressions™ framework to guide your approach and help embed a resident‑centred culture across the portfolio.
- Providing regular updates and reports to relevant teams to help guide decision‑making and continuous improvement.
Who We’re Looking For
You don’t need to come from this niche — if you have strong people skills and enjoy creating positive experiences, we’d love to hear from you. Full training will be provided.
Essential Qualities And Experience
- Experience leading a team, motivating others, or coordinating activities in any environment (hospitality, retail, community work, education, leisure, customer service, etc.).
- A warm, empathetic communicator who can adapt to different audiences.
- Confident gathering feedback and turning it into actionable ideas.
- Organised, adaptable, and comfortable working in a role where every day is different.
- Strong emotional intelligence, resilience, and the ability to handle sensitive situations professionally.
- Experience in a supervisory or managerial role, or training/qualifications in conflict resolution or people management.
Desirable (but not essential)
- Experience working with diverse communities.
- Understanding of senior living, resident engagement, or customer experience processes (training available).
- A relevant qualification (HND, degree, or equivalent experience).
Why Join Us?
- Flexible working hours to support your personal commitments and lifestyle.
- A welcoming, supportive team and a role where you can genuinely make a difference.
- Training, development, and structured support — ideal for someone looking to grow their career in engagement, hospitality, customer experience, or community management.
- The chance to play a key part in shaping a warm, thriving community for residents.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive—because diversity is our strength!
Resident Experience Manager employer: White Oaks
Contact Detail:
White Oaks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and what activities they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past experiences where you've successfully engaged with others. Be ready to share these stories during your interview to demonstrate your warm, empathetic nature.
✨Tip Number 3
Don’t shy away from asking questions during your interview. Inquire about the types of activities you’d be coordinating or how they gather resident feedback. This shows your enthusiasm for the role and helps you understand how you can make a meaningful impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the role while you’re at it. We’re excited to see your application and hopefully welcome you to the team!
We think you need these skills to ace Resident Experience Manager
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and enthusiasm for creating positive experiences.
Tailor Your Application: Make sure to highlight your people skills and any relevant experience in your application. We’re looking for someone who can build relationships and engage with residents, so connect your past roles to what we do at White Oaks.
Showcase Your Ideas: If you have any creative ideas for activities or ways to improve resident engagement, share them! We love innovative thinkers who can bring fresh perspectives to our community.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you and see how you can contribute to our vibrant community.
How to prepare for a job interview at White Oaks
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resident Experience Engagement Manager role. Familiarise yourself with the key responsibilities, such as building relationships and gathering feedback. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about creating a welcoming environment, be ready to share examples of how you've successfully built relationships in previous roles. Whether it’s in hospitality, retail, or community work, highlight your warm communication style and ability to engage with diverse groups.
✨Prepare for Feedback Discussions
The job involves gathering resident feedback and turning it into actionable ideas. Think of specific instances where you’ve collected feedback and implemented changes. This will show that you can not only listen but also take initiative in improving experiences.
✨Emphasise Your Organisational Skills
With a variety of activities and events to coordinate, being organised is key. Share how you’ve managed multiple tasks or projects in the past, and discuss any tools or methods you use to stay on top of things. This will reassure them that you can handle the dynamic nature of the role.
