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- Tasks: Manage collections, negotiate settlements, and provide top-notch customer service.
- Company: Join a leading European lending platform with a strong team culture.
- Benefits: Competitive salary, professional growth, and a supportive work environment.
- Why this job: Make a real difference in helping businesses while developing your skills.
- Qualifications: Strong communication, negotiation skills, and experience in collections.
- Other info: Fast-paced environment with opportunities for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
White Oak is an FCA authorised and regulated European Lending Platform which provides capital to support SMEs and mid-corporates through its full suite of flexible lending products. Headquartered in the UK, White Oak’s team of 170 specialists currently services a loan portfolio of over £500 million and have originated over £1.5 billion of assets since 2018.
Our values define our corporate culture and reinforce what is important to us. We encourage high standards of behaviour and accountability at all times which make our organisation stronger and more successful. Our Company Values are:
- Collaboration: Teamwork; Strong working relationships internally and externally.
- Agility: Perseverance; Solutions focused; Flexibility; Innovative.
- Respect: Integrity; Ownership; Accountability.
- Excellence: Expertise in role; Diligence; Client focussed.
Description of role and key responsibilities:
- Collection of the company’s arrears cases.
- Corresponding by phone, email and letter to external customers and stakeholders.
- Always deliver a consistent and professional level of service.
- Achieve set revenue targets and call quality objectives.
- Handle each call promptly and in the correct manner, updating records accordingly.
- Follow Company policies and procedures at all times, ensuring that legislative requirements are met.
- Negotiating settlements in line with settlement policy where this provides the optimal outcome for White Oak.
- Set up LTPA where this is the optimal outcome for White Oak.
- Collecting customer payments in accordance with LTPA, which includes conducting regular comprehensive reviews (research on Directors, recent financial activity, current job status, financials leading to increasing payments and managing lapsed payments).
- Proactive movement of non-adhered LTPAs to litigation.
- Any other request deemed reasonable from your line manager.
Core skills and knowledge:
- Excellent communication skills in all forms; confident telephone manner and excellent customer service skills.
- Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents, solicitors and third parties.
- Knowledge and experience of working in a collection’s role.
- Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts.
- Experience of working in a fast-moving environment and ability to work under pressure.
- Have the ability to relate to people from a variety of different backgrounds.
- Be persuasive, persistent and self-motivated.
- Show empathy, assertiveness, tact and resilience.
- Good numeracy and literacy skills.
- Capable of working independently as well as part of a team.
- Excellent organisational and time management skills.
- Attention to detail.
- Computer literacy.
Collections Officer in Chester employer: White Oak UK
Contact Detail:
White Oak UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the Collections Officer role. Highlight your negotiation skills and customer service experience.
✨Tip Number 3
Stay proactive! If you see a job that interests you, don’t wait for the application deadline. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Prepare for interviews by researching White Oak’s values and how they align with your own. Be ready to discuss how you embody collaboration, agility, and excellence in your previous roles. Show them you’re a great cultural fit!
We think you need these skills to ace Collections Officer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Officer role. Highlight your relevant experience in collections and customer service, and don’t forget to showcase those strong negotiation skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for White Oak. Mention our values like collaboration and agility, and how you embody them in your work.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your confident telephone manner through your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at White Oak UK
✨Know Your Stuff
Before the interview, make sure you understand White Oak's lending products and their impact on SMEs. Brush up on your knowledge of collections processes and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since excellent communication is key for a Collections Officer, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled difficult conversations or negotiations in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've shown agility and innovation in resolving collection issues. Highlight your ability to think on your feet and adapt to changing situations.
✨Emphasise Teamwork and Collaboration
White Oak values collaboration, so come prepared to discuss how you've worked effectively within a team. Share examples that illustrate your ability to build strong relationships with colleagues and external stakeholders.