At a Glance
- Tasks: Manage collections, negotiate settlements, and provide excellent customer service.
- Company: Join a leading FCA regulated European Lending Platform with a strong team culture.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact in financial services while developing your skills.
- Qualifications: Strong communication, negotiation skills, and experience in collections.
The predicted salary is between 30000 - 40000 € per year.
White Oak is an FCA authorised and regulated European Lending Platform which provides capital to support SMEs and mid-corporates through its full suite of flexible lending products. Headquartered in the UK, White Oak’s team of 170 specialists currently services a loan portfolio of over £500 million and have originated over £1.5 billion of assets since 2018.
Our values define our corporate culture and reinforce what is important to us. We encourage high standards of behaviour and accountability at all times which make our organisation stronger and more successful. Our Company Values are:
- Collaboration: Teamwork; Strong working relationships internally and externally.
- Agility: Perseverance; Solutions focused; Flexibility; Innovative.
- Respect: Integrity; Ownership; Accountability.
- Excellence: Expertise in role; Diligence; Client focussed.
Description of role and key responsibilities:
- Collection of the company’s arrears cases.
- Corresponding by phone, email and letter to external customers and stakeholders.
- Always deliver a consistent and professional level of service.
- Achieve set revenue targets and call quality objectives.
- Handle each call promptly and in the correct manner, updating records accordingly.
- Follow Company policies and procedures at all times, ensuring that legislative requirements are met.
- Negotiating settlements in line with settlement policy where this provides the optimal outcome for White Oak.
- Set up LTPA where this is the optimal outcome for White Oak.
- Collecting customer payments in accordance with LTPA, which includes conducting regular comprehensive reviews (research on Directors, recent financial activity, current job status, financials leading to increasing payments and managing lapsed payments).
- Proactive movement of non-adhered LTPAs to litigation.
- Any other request deemed reasonable from your line manager.
Core skills and knowledge:
- Excellent communication skills in all forms; confident telephone manner and excellent customer service skills.
- Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents, solicitors and third parties.
- Knowledge and experience of working in a collection’s role.
- Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts.
- Experience of working in a fast-moving environment and ability to work under pressure.
- Have the ability to relate to people from a variety of different backgrounds.
- Be persuasive, persistent and self-motivated.
- Show empathy, assertiveness, tact and resilience.
- Good numeracy and literacy skills.
- Capable of working independently as well as part of a team.
- Excellent organisational and time management skills.
- Attention to detail.
- Computer literacy.
Locations
Collections Management Officer in Cheshire, Chester employer: White Oak UK
White Oak is an exceptional employer that fosters a collaborative and agile work culture, where employees are encouraged to uphold high standards of integrity and accountability. With a strong focus on professional development, team members have ample opportunities for growth within the company, all while contributing to meaningful financial solutions for SMEs and mid-corporates. Located in the UK, White Oak offers a dynamic environment that values innovation and excellence, making it an attractive place for those seeking a rewarding career in collections management.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Management Officer in Cheshire, Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes White Oak tick and be ready to show how your skills align with their mission. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice your negotiation skills! Since the role involves handling arrears cases, being able to demonstrate your ability to negotiate effectively during interviews will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Collections Management Officer in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Management Officer role. Highlight your relevant experience in collections and customer service, and don’t forget to showcase those negotiation skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for White Oak. Mention our values like collaboration and excellence, and how you embody them in your work.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your confident telephone manner through your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at White Oak UK
✨Know Your Stuff
Before the interview, make sure you understand White Oak's values and how they align with your own. Familiarise yourself with their lending products and the role of a Collections Management Officer. This will help you demonstrate your knowledge and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers or stakeholders in the past. This will highlight your ability to handle calls and correspondence professionally.
✨Demonstrate Negotiation Prowess
Think of specific instances where you've negotiated effectively, especially in challenging situations. Be ready to discuss your approach to reaching settlements and how you ensure optimal outcomes. This will showcase your strong negotiation skills, which are crucial for the position.
✨Prepare for Pressure
Working in collections can be fast-paced and stressful. Be prepared to discuss how you manage pressure and maintain high standards. Share strategies you've used to stay organised and focused, especially when dealing with multiple cases or tight deadlines.
