At a Glance
- Tasks: Provide friendly front-of-house support and assist patients in accessing healthcare services.
- Company: Join White Medical Group, serving 8700 patients with a full range of GP services.
- Benefits: Flexible working hours, supportive team environment, and opportunities for professional development.
- Other info: Dynamic role with potential for growth and learning in a busy medical practice.
- Why this job: Make a real difference in patient care while gaining valuable experience in a clinical setting.
- Qualifications: GCSEs in Maths and English, plus customer service experience; training provided for dispensing.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a professional and friendly Reception Care Navigator and Dispenser to provide high-quality front-of-house and dispensary support within the practice working 30 hours a week over a Monday, Tuesday, Thursday and Friday. The post-holder will play a key role in care navigation, assisting patients in accessing the most appropriate service or healthcare professional in a timely and effective manner.
Main duties of the job
- The role involves delivering administrative support, processing prescriptions in line with clinical guidelines, and ensuring patients are signposted appropriately based on their needs.
- The successful candidate will be a key member of the team, maintaining accurate records, ensuring smooth patient flow, and supporting both reception and dispensary functions.
About us
White Medical Group provide a full range of GP services to approximately 8700 patients across two sites, we are a dispensing practice.
Job responsibilities
Reception Care Navigator Duties
- Answer telephone calls promptly and respond appropriately.
- Act as a Care Navigator, signposting patients to the most appropriate clinician or service (e.g. GP, nurse, pharmacist, or external services) based on their needs.
- Use care navigation protocols to ensure patients are directed safely and effectively, including identifying urgent or emergency presentations.
- Collect fees, arrange ambulance transport, and maintain waiting areas and reception.
- Extract and maintain accurate patient medical records, ensuring all correspondence is filed correctly.
- Prepare consulting rooms before and after clinics, ensuring all necessary equipment is available.
- Prepare repeat prescriptions and liaise with clinicians regarding irregular requests.
- Prepare specimens for laboratory collection and bring urgent results to clinician attention.
- Manage incoming post and ensure familiarity with clinical and administrative computer systems.
Dispensing Duties
- Dispense medicines according to practice and clinical guidelines.
- Check medicines against prescriptions; verify any doubts with the authorising clinician.
- Collect prescription charges and maintain accurate records of financial transactions.
- Endorse prescription forms, forward securely for processing/reimbursement, and maintain accurate documentation.
- Operate stock control to ensure continuity of supply and minimise wastage.
- Ensure medicines are stored appropriately, including temperature-sensitive items, and maintain hygiene standards.
- Respond promptly to drug alert bulletins and maintain accurate dispensing records.
- Non-qualified dispensing staff must complete NVQ Level 2 in Dispensing Services within two years of employment.
Other Duties
- Perform other duties as required.
Person Specification
Experience
- Previous experience working in a clinical environment.
- Previous patient/customer-facing experience in reception or clerical/admin roles.
- Experience working in a busy environment.
- Understanding of confidentiality and data security.
- Effective verbal and written communication skills.
- Good telephone manner.
- Ability to prioritise workload and pay attention to detail.
- Basic computer/keyboard skills.
- Ability to work under pressure and deal with challenging situations.
- Professional and courteous at all times.
- Ability to work as an integral member of a team.
- Flexible approach to working patterns.
- Able to fulfil travel requirements between practice sites.
- Dispensing qualification or willingness to undertake.
- Experience working in a dispensary.
- Familiarity with general practice procedures.
- Care navigation training and experience.
Qualifications
- Minimum of three GCSEs at grade 4/AC, including Maths and English.
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reception Care Navigator in Ponteland employer: White Medical Group
At White Medical Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional development. As a Reception Care Navigator, you will enjoy a fulfilling role within a dedicated team, with opportunities for growth through training and qualifications, all while serving a diverse patient community in a friendly environment. Our commitment to high-quality care ensures that you will make a meaningful impact in the lives of our patients every day.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Care Navigator in Ponteland
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like White Medical Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at White Medical Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like White Medical Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Reception Care Navigator in Ponteland
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at White Medical Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at White Medical Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to White Medical Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at White Medical Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at White Medical Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research White Medical Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
