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For Companies At a Glance
- Tasks: Guide clients through their loyalty program and manage mobile app delivery.
- Company: Join White Label Loyalty, a fast-growing SaaS company revolutionising customer engagement.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by helping brands enhance customer loyalty through innovative tech.
- Qualifications: Tech-savvy with strong organisational skills and a proactive mindset.
- Other info: Dynamic work environment with the chance to collaborate across teams.
The predicted salary is between 36000 - 60000 £ per year.
To be considered, you must live in the UK and have full right to work. Submit both a CV and cover letter outlining: your location, right to work details, and if you are willing to work from our office in Leeds city centre at least 2 days per week; why your experience makes you a good fit for the role; your favourite loyalty program, and why. Applications which do not include the above will not be considered.
About Us
We are White Label Loyalty (WLL), a fast-growing SaaS business providing innovative customer loyalty and engagement solutions to businesses of all sizes. Our mission is to help brands better understand, engage, and retain their customers through technology. One of our flagship offerings is the Loyalty Mobile App - a white-label mobile application built from a single shared code base, which we customise and brand for each client. Our app allows our clients to deliver seamless loyalty experiences to their customers across industries.
The Role
We’re looking for a Client Success Manager (App Focus) to join our growing team. You’ll play a dual role:
- Success Manager: Guiding clients through the full lifecycle of their loyalty program, helping them drive end-user adoption, increase engagement, and achieve measurable business outcomes.
- App Delivery Specialist: Owning the end-to-end lifecycle of our white-label loyalty mobile apps for your assigned clients - from build and launch through updates, store submissions, and ongoing maintenance (no coding required).
You’ll combine a strong grasp of client success best practices with the operational know-how to deliver and maintain high-quality loyalty program mobile apps. Your days will be split between working strategically with clients to unlock the full value of their loyalty program and managing the operational processes that keep their app performing at its best. In our fast-paced scale-up environment, you’ll need to be adaptable, hands-on, and ready to collaborate cross-functionally – whether you’re running a performance review with a client, coordinating a new app release, or supporting operational delivery.
What you’ll do
- Client Success (Full Lifecycle)
- Pre-Sales: Act as the technical expert in sales conversations, especially for app-related prospects. Support scoping of app builds, integrations, and delivery timelines. Prepare and deliver tailored product demos, including mobile app capabilities. Collaborate with Sales to define proposals, packages, and RFP/RFI responses.
- Onboarding: Manage app build processes: set up, configure, and prepare white-label apps for client branding. Coordinate with engineering for any custom code requirements; manage all non-coding build steps. Guide clients through API integration concepts and best practices (no coding required). Lead solution walk-throughs and provide documentation for both clients and internal teams.
- Post-Launch & Ongoing Success: Act as a strategic partner to clients, helping them maximise the value of their loyalty program and mobile app. Proactively recommend campaigns, features, and enhancements that will drive end-user adoption, increase engagement, and meet client business goals. Work with clients to plan and execute program optimisations, from reward structures to marketing initiatives, ensuring alignment with both client objectives and platform capabilities. Support feature adoption by demonstrating new capabilities and advising on how they can be leveraged for growth. Deliver training, workshops, and regular check-ins with client stakeholders to ensure they have the knowledge, confidence, and resources to succeed. Maintain clear, actionable success plans for each client, tracking progress and measuring impact over time.
- Mobile App & Operational Support
- Maintain app store listings and submit updates/new versions to Apple App Store and Google Play. Respond to app store feedback/rejections and coordinate fixes with engineering. Manage app maintenance backlog (bugs, tweaks, enhancements) and prioritise with the product team. Perform UAT, usability checks, and regression testing on new app builds/updates. Keep clients informed of app updates, features, and any app store policy changes. Provide Tier 2 support for mobile app and platform queries; cover Tier 1 support when needed. Support delivery of other client solutions with configuration, reporting, and data checks.
What you’ll bring
- Essentials: Tech-savviness: confident navigating digital tools, processes, and understanding APIs at a conceptual level. Strong organisational skills with exceptional attention to detail. Analytical problem-solving approach to both client and operational challenges. Adaptability to change and ability to work across multiple workstreams in a fast-moving scale-up. Excellent communication skills for client and internal stakeholder interactions. Self-motivation, accountability, and a proactive approach to improvement. The ability to occasionally work out of hours to support international clients (infrequent, always with prior agreement, and with time able to be taken back).
- Nice to Have (but not required): Based in West Yorkshire and happy to work from our office 2-3 days a week. Experience in client success, account management, or SaaS operations. Familiarity with app store submission processes. Experience with loyalty programs, CRM tools, or mobile app delivery. Exposure to Jira or other ticketing/project management tools.
Client Success Manager (App Focus) in Leeds employer: White Label Loyalty
Contact Detail:
White Label Loyalty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (App Focus) in Leeds
✨Tip Number 1
Get to know the company inside out! Research White Label Loyalty, their mission, and their app offerings. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or in front of a mirror. Focus on how your experience aligns with the Client Success Manager role and be ready to discuss your favourite loyalty programme.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Success Manager (App Focus) in Leeds
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the Client Success Manager role. Highlight your relevant experience, especially in client success and app delivery. Keep it clear and concise – we want to see your best bits without wading through fluff!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Mention your location, right to work details, and why you're excited about working with us at White Label Loyalty. Don’t forget to share your favourite loyalty program and why it stands out to you!
Follow the Application Instructions: We’re serious about this one! Make sure you include all the required details in your application. If you miss something, we won’t be able to consider you, and we’d hate to see that happen!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at White Label Loyalty
✨Know Your Stuff
Make sure you understand the ins and outs of loyalty programs and mobile apps. Brush up on the latest trends in customer engagement and be ready to discuss how your experience aligns with the role. This will show that you're not just interested, but genuinely knowledgeable.
✨Tailor Your Application
When submitting your CV and cover letter, highlight your relevant experience and skills that match the job description. Don’t forget to mention your favourite loyalty program and why it resonates with you. This personal touch can make a big difference!
✨Prepare for Scenario Questions
Expect questions about how you would handle specific client situations or challenges. Think of examples from your past experiences where you successfully guided clients or managed projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Enthusiasm
During the interview, let your passion for client success and technology shine through. Be enthusiastic about the opportunity to work with White Label Loyalty and how you can contribute to their mission. A positive attitude can leave a lasting impression!
