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For Companies At a Glance
- Tasks: Guide clients through loyalty programs and manage mobile app delivery.
- Company: Join White Label Loyalty, a fast-growing SaaS business in customer engagement.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic scale-up environment with great career advancement potential.
- Why this job: Make a real impact by helping brands enhance customer loyalty through innovative tech.
- Qualifications: Tech-savvy with strong organisational skills and excellent communication.
The predicted salary is between 35000 - 45000 £ per year.
To be considered you must live in the UK and have full right to work. Submit both a CV and cover letter outlining:
- your location
- right to work details
- if you are willing to work from our office in Leeds city centre at least 2 days per week
- why your experience makes you a good fit for the role
- your favourite loyalty program, and why
Applications which do not include the above will not be considered.
About Us
We are White Label Loyalty (WLL), a fast-growing SaaS business providing innovative customer loyalty and engagement solutions to businesses of all sizes. Our mission is to help brands better understand, engage, and retain their customers through technology. One of our flagship offerings is the Loyalty Mobile App - a white-label mobile application built from a single shared code base, which we customise and brand for each client. Our app allows our clients to deliver seamless loyalty experiences to their customers across industries.
The Role
We're looking for a Client Success Manager (App Focus) to join our growing team. You'll play a dual role:
- Success Manager: Guiding clients through the full lifecycle of their loyalty program, helping them drive end-user adoption, increase engagement, and achieve measurable business outcomes.
- App Delivery Specialist: Owning the end-to-end lifecycle of our white-label loyalty mobile apps for your assigned clients - from build and launch through updates, store submissions, and ongoing maintenance (no coding required).
You’ll combine a strong grasp of client success best practices with the operational know-how to deliver and maintain high-quality loyalty program mobile apps. Your days will be split between working strategically with clients to unlock the full value of their loyalty program and managing the operational processes that keep their app performing at its best. In our fast-paced scale-up environment, you’ll need to be adaptable, hands-on, and ready to collaborate cross-functionally – whether you’re running a performance review with a client, coordinating a new app release, or supporting operational delivery.
What you’ll do
- Client Success (Full Lifecycle)
- Pre-Sales: Act as the technical expert in sales conversations, especially for app-related prospects. Support scoping of app builds, integrations, and delivery timelines. Prepare and deliver tailored product demos, including mobile app capabilities. Collaborate with Sales to define proposals, packages, and RFP/RFI responses.
- Onboarding: Manage app build processes: set up, configure, and prepare white-label apps for client branding. Coordinate with engineering for any custom code requirements; manage all non-coding build steps. Guide clients through API integration concepts and best practices (no coding required). Lead solution walk-throughs and provide documentation for both clients and internal teams.
- Post-Launch: Cover Tier 1 support when needed. Support delivery of other client solutions with configuration, reporting, and data checks.
What you’ll bring
- Essentials:
- Tech-savviness: confident navigating digital tools, processes, and understanding APIs at a conceptual level.
- Strong organisational skills with exceptional attention to detail.
- Analytical problem-solving approach to both client and operational challenges.
- Adaptability to change and ability to work across multiple workstreams in a fast-moving scale-up.
- Excellent communication skills for client and internal stakeholder interactions.
- Self-motivation, accountability, and a proactive approach to improvement.
- The ability to occasionally work out of hours to support international clients (infrequent, always with prior agreement, and with time able to be taken back).
Nice to Have (but not required):
- Based in West Yorkshire and happy to work from our office 2-3 days a week.
- Experience in client success, account management, or SaaS operations.
- Familiarity with app store submission processes.
- Experience with loyalty programs, CRM tools, or mobile app delivery.
- Exposure to Jira or other ticketing/project management tools.
Client Success Manager (App Focus) employer: White Label Loyalty
Contact Detail:
White Label Loyalty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (App Focus)
✨Tip Number 1
Get to know the company inside out! Research White Label Loyalty, their mission, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the Client Success Manager role. Think about specific examples where you've driven client engagement or managed projects successfully.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at White Label Loyalty.
We think you need these skills to ace Client Success Manager (App Focus)
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV is tailored to the Client Success Manager role. Highlight your relevant experience, especially in client success and app delivery. We want to see how your skills align with what we do at White Label Loyalty!
Write a Compelling Cover Letter: Your cover letter should not just repeat your CV. Use it to tell us why you're passionate about this role and how your experience makes you a great fit. Don’t forget to mention your favourite loyalty program and why it stands out to you!
Be Clear About Your Location and Right to Work: Since we need to know you’re based in the UK and have the right to work here, make sure to include this info upfront in your application. It’ll save us both time and help your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at White Label Loyalty
✨Know Your Stuff
Make sure you understand the ins and outs of loyalty programs and the specific app features that White Label Loyalty offers. Brush up on your knowledge about APIs and how they work, as this will come in handy during technical discussions.
✨Tailor Your Application
When submitting your CV and cover letter, be specific about your location and right to work details. Highlight your experience that aligns with the role, especially any previous work in client success or SaaS operations. Don’t forget to mention your favourite loyalty program and why it resonates with you!
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in past roles, particularly those related to client management or app delivery. This will demonstrate your analytical approach and adaptability, which are key for this position.
✨Be Ready to Collaborate
Since the role involves cross-functional collaboration, think of instances where you've successfully worked with different teams. Be prepared to discuss how you can contribute to a fast-paced environment and support both clients and internal stakeholders effectively.