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- Tasks: Coordinate customer service operations and manage scheduling for a property company.
- Company: Join 1to1 Group, a leading recruitment agency in Hampshire.
- Benefits: Enjoy income protection, life assurance, 25 days holiday, and free parking.
- Why this job: Be part of a dynamic team in the housing sector with opportunities for hybrid work.
- Qualifications: Strong communication skills and experience in customer service or property preferred.
- Other info: Driving licence required; remote office location.
The predicted salary is between 24000 - 42000 £ per year.
Customer Service Coordinator – Housing
Tadley £30,000 + bonus
1to1 Group have a fantastic position to join a well-established property company near Basingstoke as a Customer Service Coordinator in the new build property sector. The role of Customer Service Coordinator requires great customer service skills, good organisation and the ability to problem solve. Experience of working in the housing, development, maintenance or similar industry delivering a customer led service would be preferred.
The role is full time, 09.00 – 17.30 Monday to Friday, and there is the potential for hybrid working. The office location is remote so driving is necessary.
Day to day responsibilities:
- Responsible for the day-to-day scheduling of the Customer Service Operatives’ work-load, and coordination of the administrative tasks
- Making courtesy calls in line with the customer journey
- Stock control for Customer Service Operatives van
- Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed
- Log all contact with customers ensuring the data is accurate and up to date
- Liaise between customers and contractors to ensure that information is shared appropriately and accurately
- Deliver all services within the guidance of data protection legislation
- Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email
- Establish the nature of defects through intelligent questioning, determining works required and arranging inspections for more complex works
- Manage relationships with customers, contractors and colleagues, ensuring customers are always kept informed
- Allocate jobs to the appropriate contractor via internal system, to ensure that it can be re-solved effectively to meet repair priority targets
- Ensure all costs are managed through the correct process and registered in line with procedures
Required experience, attributes and qualifications:
- Ability to build rapport with customers, colleagues and sub-contractors
- Excellent IT, written and verbal communication skills
- Ability to work to deadlines under pressure
- Proficient in Microsoft Office
- Strong attention to detail needed
- Previous experience in the building or property industry preferred
- Must have driving licence
Benefits:
- Income Protection
- Life Assurance 3 x annual salary
- Bupa Single membership
- 25 days holiday plus bank holidays
- Free Parking on site
1to1 Group is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we’re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1to1group.co.uk for any other potential vacancies.
Customer Service Administrator/Coordinator employer: White Knight Recruitment
Contact Detail:
White Knight Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator/Coordinator
✨Tip Number 1
Familiarise yourself with the property and housing sector. Understanding the nuances of customer service in this industry will help you stand out during interviews, as you'll be able to speak confidently about relevant experiences and challenges.
✨Tip Number 2
Network with professionals in the property sector. Attend local events or join online forums related to housing and customer service. This can provide valuable insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully resolved customer issues or managed relationships. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Showcase your IT skills, especially with Microsoft Office. Being proficient in these tools is crucial for the role, so consider brushing up on any areas where you might need improvement before the interview.
We think you need these skills to ace Customer Service Administrator/Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the property industry. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific experiences that relate to the responsibilities of the Customer Service Coordinator role.
Showcase Your IT Skills: Since proficiency in Microsoft Office is required, mention any relevant software skills you have. If you have experience with customer relationship management (CRM) systems, include that as well.
Highlight Communication Skills: Emphasise your written and verbal communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with customers or colleagues in previous roles.
How to prepare for a job interview at White Knight Recruitment
✨Research the Company
Before your interview, take some time to learn about the property company and its values. Understanding their mission and recent projects will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've effectively resolved issues and built rapport with customers, as this is crucial for the Customer Service Coordinator role.
✨Demonstrate Organisational Abilities
Since the role involves scheduling and coordinating tasks, be prepared to discuss how you manage your time and prioritise workloads. Share specific strategies or tools you use to stay organised and efficient.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could include inquiries about the team dynamics, the company's approach to customer service, or opportunities for professional development. It shows your enthusiasm and engagement.
