At a Glance
- Tasks: Provide top-notch reception and admin support to our physiotherapy team.
- Company: Friendly clinic dedicated to high-quality patient care in Chesterfield.
- Benefits: Flexible hours, supportive environment, and in-house training provided.
- Other info: Opportunity for growth as the clinic expands with 14 locations.
- Why this job: Join a passionate team and make a real difference in patient journeys.
- Qualifications: Reception or office admin experience; customer service skills are key.
The predicted salary is between 24000 - 28000 £ per year.
We are currently recruiting a Clinical Receptionist to provide reception and administrative support to a group of physiotherapists and consultants at our Chesterfield Clinic.
As an employer, we are committed to providing an open, friendly and supportive environment where all staff are comfortable sharing ideas and can expect to be provided with all the tools and support they need to enjoy working and succeeding. We are welcoming and passionate about delivering high quality patient care, treating everyone with dignity and respect.
The successful candidate will complement our experienced practice reception team and the role involves:
- Playing a huge part in our patient journey, providing the best level of service to our customers, face to face, over the telephone and by email.
- You will be responsible for completing a range of reception and administrative duties such as responding to emails, taking telephone calls, collating customers’ documents before appointments, ensuring customer details are up to date, chasing up customer referrals and taking payments, whilst assisting the senior team with regular administrative tasks.
- To work alongside the reception team in Chesterfield and our head office reception & administration team in Sheffield.
Hours of Work
Flexibility in our team is key and the suitable candidate will be required to be just that; all team members are expected to assist with cover of other reception hours when required, covering team absence and sickness. Due to growth at the new Chesterfield site, the hours will increase as the clinic continues to expand. The clinics are open 8am-8pm Monday to Thursday, 8am to 5pm Friday and 8am to 1pm Saturday. The current contract is for Tuesdays 9-5 (8hrs per week).
The successful candidate will be an excellent communicator, customer service orientated, well-organised and reliable. You should be able to work using your own initiative whilst maintaining regular updates with your team. You should have a professional outlook, empathetic telephone manner and understand the importance of patient confidentiality.
Knowledge and skills
To apply for this position candidates must have a background within reception and/or office administration and ideally experience within a medical environment; however, commitment to providing excellence in patient service is what matters to us the most and in-house training will be given. Experience using Microsoft Office packages, Excel, Word and Outlook is essential.
Clinical Receptionist - Chesterfield employer: White House Clinic
At our Chesterfield Clinic, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work environment. Our commitment to high-quality patient care is matched by our dedication to employee growth, offering in-house training and opportunities for advancement as our clinic expands. Join us and be part of a passionate team that values your contributions and prioritises a flexible work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Receptionist - Chesterfield
✨Tip Number 1
Get to know the clinic! Research the Chesterfield Clinic and its team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their patient care journey.
✨Tip Number 2
Practice your communication skills! As a Clinical Receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence in handling calls and face-to-face interactions.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks in previous roles. Highlighting your ability to juggle responsibilities will demonstrate that you're ready to support the busy reception team.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Submitting your application directly shows your enthusiasm and commitment to joining our team at the Chesterfield Clinic.
We think you need these skills to ace Clinical Receptionist - Chesterfield
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application specifically for the Clinical Receptionist role. Highlight any relevant experience in reception or administration, especially in a medical setting. This shows us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-organised applications that get straight to the heart of your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at White House Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Receptionist. Familiarise yourself with the tasks mentioned in the job description, like managing patient journeys and handling administrative duties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Clinical Receptionist, excellent communication is key. Prepare examples from your past experiences where you've successfully interacted with customers or colleagues. Whether it's face-to-face, over the phone, or via email, be ready to discuss how you handle different communication scenarios effectively.
✨Emphasise Your Organisational Skills
Being well-organised is crucial for this role. Think of specific instances where you've managed multiple tasks or prioritised effectively. You might want to mention how you keep track of appointments or manage customer details, as this will highlight your ability to thrive in a busy clinic environment.
✨Demonstrate Your Empathy and Professionalism
In a medical setting, showing empathy is vital. Be prepared to talk about how you handle sensitive situations or maintain patient confidentiality. Share examples that reflect your professional outlook and empathetic telephone manner, as these qualities are essential for providing high-quality patient care.
