At a Glance
- Tasks: Lead the front of house team and create memorable customer experiences.
- Company: Join Greene King, the UK's leading pub retailer and brewer.
- Benefits: Enjoy discounts, mental health support, and flexible working arrangements.
- Other info: Gain valuable training and career progression opportunities in hospitality.
- Why this job: Be part of a fun, vibrant environment while developing your leadership skills.
- Qualifications: No prior experience needed, just a positive attitude and teamwork spirit.
The predicted salary is between 15750 - 19250 £ per year.
Head down to the White Horse for some fired-up pub food and family-friendly fun in the Birmingham town of Sutton Coldfield. Our spacious beer garden is a great spot to soak up the sunshine.
Greene King is the country's leading pub retailer and brewer, running over 3,100 pubs, restaurants and hotels across England, Wales and Scotland.
As a Front of House Apprentice Team Leader with Flaming Grill, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You'll ensure that each team member knows their stuff and can wow customers with a 5* experience. Your creativity and organisational skills can bring communities closer together.
As an Apprentice Team Leader you will:
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What you’ll bring:
- A great eye for detail, making sure every pint is poured to perfection.
- Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
- A positive can-do attitude and be a real team player.
We’re all about rewarding our team's hard work, that’s why you will benefit from:
- Discount of 33% for you and 15% for your loved ones on all of our brands.
- Free employee assistance program - mental health, well-being, financial, and legal support.
- Enhanced, family-friendly maternity and paternity policies.
- Menopause Friendly Employer.
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.
- Refer a friend - earn up to £1,500 for referring them!
- Wagestream - access your wage before payday.
- Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more.
Your apprenticeship includes:
- No need to attend college; our apprenticeships are delivered through work-based training.
- Obtain Functional Skills in English and maths, with support tailored to your needs.
- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.
With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands.
Working Week: 20 hours min average p/week - shift work including evenings and weekends, exact shifts to be confirmed. Expected Duration: 1 Year 3 Months.
Apprentice Team Leader employer: White Horse (Sutton Coldfield)
Greene King is an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive in the heart of Sutton Coldfield. As an Apprentice Team Leader, you'll enjoy generous discounts, comprehensive support for your well-being, and a clear pathway for career advancement within one of the UK's leading pub retailers. Join us to be part of a community-focused environment that values every team member and fosters personal growth.
Contact Details:
White Horse (Sutton Coldfield) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Team Leader
✨Get Involved in Local Events
Dive into the local food scene by attending food festivals, culinary competitions, or community events. These gatherings are perfect for networking with industry professionals, showcasing your passion for hospitality, and even finding potential apprenticeship opportunities!
✨Join Hospitality Forums and Groups
Get yourself on platforms like Facebook or MeetUp and join hospitality-specific groups. Sharing your enthusiasm and connecting with people already in the industry can provide inside info and even lead to apprenticeship openings you might not find elsewhere.
✨Visit Local Venues Directly
Don’t underestimate the power of a face-to-face encounter! Pop into local restaurants or cafes with your bright smile and a keen interest in learning. Many places are keen to take on apprentices, especially if you can show a genuine interest right at their doorstep.
✨Utilise School Resources
If you're currently studying, make sure you chat with your college’s career services team. They often have exclusive partnerships with local businesses and can help you find apprenticeships in hospitality, especially tailored to new entrants like us.
We think you need these skills to ace Apprentice Team Leader
Some tips for your application 🫡
Show Your Passion for Hospitality:When applying for an apprenticeship in hospitality at White Horse (Sutton Coldfield), make sure to express your genuine enthusiasm for food and service. Share any relevant personal experiences, whether it’s working at family gatherings or volunteering at local events. This showcases your commitment and love for the industry right from the start!
Highlight Customer Service Experience:Even if you haven't worked in a formal hospitality setting, include any customer service roles you’ve had. This could be anything from helping out at a café to retail positions. Emphasising skills like communication and problem-solving will help us see that you're equipped to make customers feel welcome at White Horse (Sutton Coldfield).
Don’t Forget about Food Safety Knowledge:While you may still be learning, showing that you have a basic understanding of food hygiene and safety can set your application apart. Even mentioning food handling courses or certifications you’ve completed, or simply your willingness to learn, demonstrates readiness to jump into the apprenticeship and make the most of it!
Tailor Your CV to the Role:Keep your CV focused and concise by tailoring it specifically for this apprenticeship. Highlight skills like teamwork and adaptability, which are crucial in hospitality. We want to see potential and enthusiasm, so it’s okay if you don’t have extensive experience yet—just show us that you're eager to learn and grow with White Horse (Sutton Coldfield)!
How to prepare for a job interview at White Horse (Sutton Coldfield)
✨Know Your Menu
Before heading into your interview at White Horse (Sutton Coldfield), brush up on your knowledge of the menu items they offer. Being able to discuss their signature dishes or even suggest a popular pairing shows your passion and readiness to dive into the culinary world!
✨Demonstrate Your Customer Service Skills
In hospitality, customer service is key. Be prepared to share examples of how you've handled challenging customers or gone the extra mile to ensure someone has a great experience, even if it's from a school project or family gatherings. They want to see your attitude!
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn can be your biggest asset. Talk about your motivations for choosing the hospitality sector, and express your excitement to learn the ropes from experienced professionals at White Horse (Sutton Coldfield). They’ll appreciate your fresh perspective and ambition!
✨Brush Up on Basic Food Safety
Knowledge of food hygiene and safety standards is super important in the hospitality industry. Familiarise yourself with basic food safety principles to discuss during your interview. Show that you understand why this knowledge matters, especially in a bustling environment like White Horse (Sutton Coldfield)!
