At a Glance
- Tasks: Support sales and customer service while managing stock and logistics in a dynamic environment.
- Company: Join a growing branch in the fire, security, and electrical systems sector.
- Benefits: Gain valuable experience, training opportunities, and a supportive team culture.
- Other info: Perfect for proactive individuals looking to kickstart their career in a thriving sector.
- Why this job: Be a key player in a vital industry and develop your skills in a hands-on role.
- Qualifications: Strong communication skills and IT proficiency; previous experience is a plus.
The predicted salary is between 25000 - 32000 € per year.
An exciting opportunity has arisen for a proactive and organised individual to join a growing branch operation within the fire, security, and electrical systems sector. This varied role combines customer service, internal sales support, stock control, and operational coordination to support the smooth day-to-day running of the branch.
The successful candidate will act as a key point of contact for customers, field engineers, and internal departments, while also undertaking structured training to develop system design knowledge and quotation support capabilities for the external sales team.
Key Responsibilities- Handle incoming customer enquiries professionally via telephone, email, and face-to-face interactions.
- Support internal sales activity through proactive outbound telephone calls and telesales engagement.
- Prepare and issue accurate quotations within agreed timescales.
- Liaise with purchasing and design teams to gather technical and pricing information required for quotations.
- Book in incoming stock deliveries and maintain accurate inventory records.
- Pick, pack, and prepare customer orders for dispatch or collection.
- Carry out regular stock checks and report discrepancies where necessary.
- Participate in ongoing product, technical, and system design training as required.
- Welcome and assist customers visiting the branch.
- Manage incoming calls and direct enquiries appropriately.
- Undertake outbound telesales and cold-calling activities during quieter periods.
- Maintain strong product knowledge to support customer requirements effectively.
- Provide administrative and logistical support to field-based engineers and sales teams.
- Coordinate stock, equipment, and documentation requirements for projects and installations.
- Assist with system design preparation and quotation support following training.
- Excellent communication and interpersonal skills.
- Strong IT skills, including Microsoft Office applications (Word, Excel, Outlook).
- Well organised with the ability to manage multiple priorities effectively.
- Proactive and self-motivated approach to work.
- Ability to work independently and collaboratively within a team environment.
- Full UK driving licence.
- Previous experience within an internal sales, office administration, trade counter, or customer support role.
- Knowledge of fire alarm systems, security systems, or electrical products.
- Experience using stock management or CRM systems.
- Interest in technical system design or engineering support functions.
Sales Support Coordinator in Trowbridge employer: White Horse Employment
Join a dynamic and supportive team as a Sales Support Coordinator in our thriving branch, where your proactive approach will be valued. We offer a collaborative work culture that prioritises employee growth through structured training in system design and quotation support, ensuring you develop valuable skills in the fire, security, and electrical systems sector. With a focus on customer service and internal sales support, you'll enjoy a rewarding role that contributes to the success of our operations while being part of a company that truly invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator in Trowbridge
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. It’ll help you feel more confident when handling enquiries.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Sales Support Coordinator in Trowbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Support Coordinator role. Highlight your customer service experience and any relevant technical knowledge to show us you're the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your proactive approach can benefit our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your application showcases your excellent communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at White Horse Employment
✨Know Your Stuff
Make sure you brush up on the basics of fire, security, and electrical systems. Familiarise yourself with common terminology and concepts related to quotations and customer service. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer enquiries or supported sales activities in the past. This will demonstrate your strong communication and interpersonal skills.
✨Be Organised and Proactive
The job requires juggling multiple tasks, so showcase your organisational skills during the interview. Bring a planner or notes that outline how you prioritise tasks and manage your time effectively. Highlight any experiences where you took the initiative to improve processes or support your team.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s operations, training opportunities, and team dynamics. This shows that you're not just interested in the job but also in how you can contribute to the branch's success. It’s a great way to demonstrate your proactive mindset and eagerness to learn.
