At a Glance
- Tasks: Manage insurance claims, investigate liability, and support legal processes.
- Company: White Horse, a supportive environment for career starters in law and insurance.
- Benefits: Full training provided, career progression opportunities, and a dynamic work culture.
- Other info: Great stepping stone to secure training contracts with top insurance law firms.
- Why this job: Kickstart your career in law or insurance with hands-on experience and growth potential.
- Qualifications: No prior experience needed; just a curious mindset and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
White Horse is seeking an Insurance Claims Handler to manage a caseload of public liability and third-party insurance claims within a local authority insurance environment. No prior experience is required, as full training will be provided. This is an excellent opportunity for someone at the start of their career in law or insurance, whether a law graduate or someone keen to break into the insurance sector.
The role involves investigating liability, managing litigation processes, and ensuring compliance with relevant legislation, Civil Procedure Rules (CPR), and Ministry of Justice guidelines. You will take ownership of your own caseload while building strong working relationships with internal departments, external legal representatives, insurers, and other stakeholders to ensure claims are handled efficiently, fairly, and in line with statutory and organisational requirements.
This position requires excellent communication skills, as relationship-building is a key part of the role. The ideal candidate will be curious, detail-focused, and genuinely interested in learning, with a proactive attitude and a willingness to develop their knowledge over time.
Key Responsibilities- Claims Handling & Liability Assessment
- Determine acceptance or denial of legal liability on insurance claims involving public sector stakeholders.
- Conduct timely and thorough investigations in line with Civil Procedure Rules and relevant legal guidelines.
- Assess whether appropriate legal protocols have been followed by solicitors or litigants in person.
- Gather, review, and evaluate evidence to support liability decisions.
- Legal & Litigation Support
- Prepare, obtain, and manage witness statements for disclosure and court proceedings.
- Communicate and negotiate effectively with solicitors, legal representatives, and third parties regarding settlement of claims and costs.
- Support case preparation for small claims court, infant settlements, and higher court proceedings where required.
- Oversee and monitor external solicitors and barristers engaged in litigation processes.
- Claims Administration & Compliance
- Ensure all claims are accurately recorded on relevant claims management systems and statutory reporting databases.
- Register and update claims with appropriate recovery and compensation bodies as required.
- Maintain accurate financial and case records, including reserves, payments, and settlements.
- Ensure compliance with internal procedures, legal obligations, and data accuracy standards.
- Stakeholder Engagement
- Liaise with internal teams, external partners, members of the public, and legal representatives.
- Provide updates, case summaries, and statistical reporting for internal meetings and stakeholder reviews.
- Support negotiations to achieve fair and timely claim resolutions.
- Professional Standards & Development
- Maintain up-to-date knowledge of relevant legislation, case law, and insurance practice.
- Ensure adherence to organisational governance frameworks and delegated authority limits.
- Contribute to the review and improvement of claims handling procedures where required.
This role represents an excellent opportunity for someone at the start of their career in law or insurance. Many of our client’s previous Insurance Officers have progressed on to secure training contracts with leading insurance law firms, making this a strong stepping stone into the legal and insurance sectors.
Insurance Agent in London employer: White Horse Employment
White Horse is an exceptional employer that prioritises the growth and development of its employees, offering comprehensive training for those new to the insurance sector. With a supportive work culture that encourages relationship-building and collaboration, employees can expect to thrive in their roles while gaining valuable experience that can lead to exciting career advancements in law and insurance. Located within a local authority environment, this position not only provides meaningful work but also the chance to make a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Agent in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance and legal sectors. Attend local events, join online forums, or even hit up LinkedIn to find folks who can give you insights or refer you to opportunities.
✨Tip Number 2
Practice your pitch! You never know when you'll meet someone who could help you land that dream job. Prepare a short, engaging summary of who you are, what you're looking for, and why you're passionate about insurance. Make it memorable!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and show us what you've got!
We think you need these skills to ace Insurance Agent in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Insurance Claims Handler role. Highlight any relevant coursework or projects, especially if you’re a law graduate or have experience in customer service.
Craft a Compelling Cover Letter:Use your cover letter to showcase your enthusiasm for the insurance sector and your eagerness to learn. Mention specific aspects of the job description that excite you and how you can contribute to the team.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through to show you’re a great fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at White Horse Employment
✨Know Your Stuff
Familiarise yourself with the basics of insurance claims and the specific responsibilities of an Insurance Claims Handler. Brush up on the Civil Procedure Rules and relevant legislation, as this will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your Communication Skills
Since relationship-building is key in this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in past experiences, whether in group projects or customer service roles, to demonstrate your ability to engage with various stakeholders.
✨Be Curious and Proactive
Express your eagerness to learn and grow within the insurance sector. Think of questions to ask about the training process and opportunities for professional development. This will highlight your proactive attitude and willingness to take ownership of your career.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may assess your problem-solving skills and decision-making abilities. Think through how you would handle a claim investigation or manage a difficult conversation with a solicitor, and be ready to discuss your thought process during the interview.
