At a Glance
- Tasks: Lead a historic inn, ensuring exceptional guest experiences and team development.
- Company: The White Hart, a charming 19th-century coaching inn in Boston.
- Benefits: Flexible working, generous bonuses, health grants, and discounts on food and accommodation.
- Other info: Be part of a family-oriented culture that values work-life balance.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Experience in hospitality leadership with strong financial and people management skills.
The predicted salary is between 45000 - 55000 £ per year.
Lead a Historic Inn with a Passion for Hospitality. The White Hart is a beautiful 19th‑century coaching inn situated on the banks of the River Witham in the heart of Boston, Lincolnshire. Combining rich heritage with exceptional hospitality, our riverside hotel, restaurant, bar and events spaces offer guests an unforgettable experience in one of Lincolnshire's most iconic destinations.
We are seeking an inspirational and commercially minded General Manager to lead our team and continue driving outstanding guest experiences, strong financial performance, and a positive people‑focused culture. This is an exciting opportunity for an experienced hospitality leader who thrives in a hands‑on environment and is passionate about developing teams, building community relationships, and delivering operational excellence.
About The White Hart: A grand coaching inn rebuilt in 1804, The White Hart blends period charm with modern comfort. Featuring 26 stylish ensuite bedrooms, a bustling courtyard bar, riverside restaurant, meeting and event spaces, and stunning views of St. Botolph's Church (“Boston Stump”), we are proud to be at the centre of Boston's hospitality scene. Our menus celebrate the very best of Lincolnshire produce, showcasing modern British cuisine crafted with locally sourced ingredients. Whether guests are staying overnight, dining with us, hosting an event or simply enjoying a coffee by the river, we strive to deliver memorable experiences at every touchpoint.
The Role: As General Manager, you will take full responsibility for the overall performance of the business, leading all operational, financial and people‑related aspects of the hotel. You will:
- Lead, inspire and develop a high‑performing team across all departments
- Drive exceptional guest satisfaction and service standards
- Deliver commercial targets, profitability and revenue growth
- Manage budgets, forecasting and financial performance
- Ensure compliance with all health, safety and licensing regulations
- Build strong relationships within the local community and wider business
- Oversee food, beverage, accommodation and events operations
- Recruit, coach and develop future hospitality leaders
- Create a culture that reflects our family‑oriented values and commitment to excellence
About You: We are looking for someone who:
- Has previous General Manager or senior operational leadership experience within hospitality
- Possesses strong commercial acumen and financial management skills
- Has a proven track record of delivering business growth and operational excellence
- Is passionate about guest experience and team development
- Leads from the front with energy, enthusiasm and integrity
- Demonstrates excellent communication and relationship‑building skills
- Thrives in a fast‑paced, customer‑focused environment
Why Join Us? We believe that great hospitality starts with great people. That's why we offer a fantastic package designed to support your career, wellbeing and work‑life balance. Our Benefits Include:
- A genuine commitment to work‑life balance and flexible working
- 100% of gratuities distributed weekly through TipJar
- Generous monthly, quarterly and annual bonus scheme
- Life insurance
- Annual health and wellbeing grant
- 33 days holiday
- Up to 50% discount on food across all of our hotels
- 50% discount on accommodation
- Annual £1 stay offer
- Employee Assistance Programme and wellbeing support
Join Our Family: Wherever you stay with us, you'll find extraordinary people delivering heartfelt hospitality. Our family‑oriented culture creates a welcoming environment for both guests and team members alike. If you're an experienced hospitality leader ready to take ownership of a unique and historic business, we'd love to hear from you. Apply today and become part of The White Hart's next chapter.
Location: Boston, Lincolnshire, United Kingdom.
Hotel General Manager employer: White Hart Hotel
The White Hart Hotel is an exceptional employer, offering a vibrant work culture where teamwork and attention to detail are highly valued. With generous benefits such as a 33% discount across various brands, 28 days of paid holiday, and opportunities for personal growth, employees can thrive in a supportive environment that prioritises their well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like White Hart Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to White Hart Hotel
Don't be shy about reaching out to White Hart Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about White Hart Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at White Hart Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
