Business Unit Director 3pl

Business Director.

Direct Report to – CEO.

Other Stakeholders – CFO, Head of HR, Non-Executive Board, General Manager (Processing).

Peer Group – Commercial Director.

Direct Reports – Operations Director , General Manager ( Regional General Manager (Corby), Head of Transport.

Role Profile

• Ensure has the required operational capabilities (transport, warehousing, garment processing) to meet its clients’ needs and growth aspirations.
• Develop and implement strategic initiatives to improve operational processes, aligned to our growth strategy.
• Identify and resolve all operational issues, and drive initiatives at depot level.
• Develop and implement strategy for improved technology platforms (Paragon, Vector etc.).
• Ensure that operations systems, processes and current technology are optimised; and anticipate and react to changes in clients’ business.
• Ensure delivery of KPI’s by managing, monitoring and measuring the Depot Operations teams.
• Ensure Depot teams are suitably resourced, with skilled management and staff, and with appropriate training, and supporting site general managers’ teams in capacity and resource planning.
• Identify, review and implement new techniques, technology, systems and tools to maintain operational excellence.
• Deliver added value to and its customers.
• Position s service and delivery at the leading edge of the market.
• Maintain an external focus that enables to operate at its maximum and embraces the evolution of the market place.

Person Specification

• Experience and understanding of people, processes, business applications, support tools and operational infrastructure.
• Demonstrated leadership, business management and budgetary control experience.
• Solution-oriented person who is always seeking continuous improvement, bringing in bright, original and creative ideas from outside.
• Experience of working across different logistics environments (preferred).
• Admired and acknowledged for their attitude and service.
• Exceptional and decisive execute.
• Demonstrated ability to interpret business technology.
• Highly capable of identifying talent and developing different types of people.
• Commercially astute with a good sense of judgement.
• An authentic, natural style, a good listener, and tactful.
• An ability to operate in a diverse and complex multi-cultural environment is crucial.

Competencies Required

The competencies for this role are divided into three segments: Business, Leadership and Personal.

Business

• Customer Orientation – Customer First Value;
• Must be focused on identifying and meeting customer needs.
• Listens to and empathises with customer needs.
• Understands customers’ business environment.
• Delivers excellent service for any product, at any time, at any place.
• Takes responsibility for correcting customer problems promptly.
• Follows through on customer inquiries, requests and complaints.

Business Acumen

• Must understand business principles and language, including the fundamentals of finance and profitability and use this understanding to establish clear priorities for actions and to increase the performance and profitability.
• Makes decisions based on facts and analyses (e.g. potential profit, return on investment, cost-benefit analysis).
• Uses understanding of business principles to establish clear priorities for actions appropriate to our company values and acts according to these priorities.
• (1. The success of our customers, 2. The success of our Business, 3. The success of each depot and 4. The success of each individual in our business).
• Acts in an entrepreneurial way.
• Selects business initiatives that fit within the A growth strategy.
• Generates quality revenue growth.
• Identifies opportunities to increase sales or revenue.
• Raises profile through new business initiatives.
• Monitors reports and works toward understanding and eliminating low margin or unprofitable business.
• Displays a good understanding of the cost and profit parameters of our business.
• Is aware of major sources of day-to-day costs and actively manages them – manages budget in a cost effective way.
• Builds business acumen of the management team.

Leadership

• Is consistent in what he/she says and does (“walks the talk”).
• Translates strategies into specific goals, objectives and responsibilities.
• is willing to turn down short-term gain for longer-term strategic benefit.
• Draws on an understanding of underlying issues to formulate strategy or plans of action.
• Makes appropriate changes to strategy in response to a changing business environment.
• Modifies strategies and tactics needed to be successful in supporting the vision.
• Creates a clear, meaningful and compelling image of the desired future.
• Sets clear priorities and keeps the organisation focused on efforts that add significant value.
• Acts loyally toward the organisation by actively representing and implementing the business decisions.
• Challenges organisational norms and pushes his managers to venture into new areas.
• Questions how and why things are done as a way to improve the business.
• Invites feedback and criticism regarding the current situation.
• Encourages “ideas”, holds judgement at bay until an idea can be developed or discarded.
• Seeks and appreciates the value of diverse views and opinions.
• Is professional when challenging others’ thinking and expects the same of others.
• Supports the creativity and innovation of others and shares own ideas/ solutions openly.
• Schedules time on a regular basis to discuss opportunities to innovate and improve.

Personal

• Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class.
• Is not easily deterred when obstacles or delays are encountered.
• Invests in ongoing personal development.
• Takes ownership of mistakes and turns them into learning opportunities.
• Creates own measure of excellence, strives to achieve personal excellence in whatever (s)he does and does not tolerate mediocrity.
• Sets own or team goals with relevant metrics which goes beyond normal expectations to new, stretching, or challenging-but-achievable goals or target.
• Improves performance – sets high goals and work standards for self and others.
• Identifies opportunities to exceed goals and works towards them, even under adverse circumstances.
• Focuses on finding a way to take steps forward despite setbacks.
• Demonstrates personal commitment to the success of.
• Insists on professional and respectful behaviour among all employees.