At a Glance
- Tasks: Be the friendly face of our service team, helping customers with their vehicle needs.
- Company: Join White Dove Motor Group, a leading multi-franchise site in Cardiff.
- Benefits: Enjoy discounts, a pension scheme, and loyalty bonuses while developing your skills.
- Other info: Work in a dynamic environment with opportunities for training and career advancement.
- Why this job: Make a real difference in customer satisfaction and grow your career in the automotive industry.
- Qualifications: 2 years of service advisor experience and a full driving licence required.
The predicted salary is between 28500 - 35000 £ per year.
Do you excel at customer service? If so, you could be just who White Dove Motor Group are looking for! We’re currently looking for an experienced Service Advisor for our multi-franchise site in Cardiff with an excellent customer base. This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair.
Your responsibilities will include:
- Greeting customers
- Listening to requests
- Scheduling appointments
- Estimating costs
- Conducting inspections
Our Service Advisors work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaising with our technicians to convey the customers' concerns with accurate repair descriptions.
Objectives:
- Maximise service profitability using professional sales techniques
- Maximise customers' awareness of all available retailer services
- Ensure highest level of customer care and satisfaction at all times
- Maintain excellent standards of departmental administration
- Help retailer to achieve industry-leading standards of process efficiency
- Support the service desk by dealing directly with incoming phone enquiries
- Concise explanation of costs to customers
- Agreeing time(s) of arrival and collection
- Assisting the service manager with daily standard operations
- Retention of customers
Hours of work: Basic hours of work will be 8.00am to 5.30pm Monday to Friday, and 8.30am to 1.00pm every third Saturday in rotation. - 60 minute lunch break per day
Benefits:
- Discount servicing available
- Company Pension scheme
- Manufacturer training provided
- Preferential rates on vehicle purchases
- Loyalty holiday bonus scheme
Key Requirements:
- Full Driving License
Experience:
- Minimum 2 years franchise service advisor experience
- VAG experience is a plus but not necessary, VAG Accreditation will be looked upon favourably
- Kerridge/ADP/Keyloop experience is a plus but not necessary
Job Type: Full-time
Salary: £28,500.00 - £30,000.00 per year Plus up to £5,000 additional OTE
Ability to commute/relocate: Cardiff, CF11 8WD: reliably commute or plan to relocate before starting work (required)
Licence/Certification: Driving Licence (required)
Work Location: In person
Experienced service advisor employer: White Dove Garages Ltd
White Dove Motor Group is an exceptional employer, offering a vibrant work culture in Cardiff that prioritises customer satisfaction and employee development. With benefits such as a company pension scheme, manufacturer training, and preferential rates on vehicle purchases, we ensure our Service Advisors are well-equipped to thrive in their roles while enjoying a rewarding career path. Join us to be part of a dedicated team that values excellence and fosters growth in the automotive service industry.
