At a Glance
- Tasks: Lead a dynamic team and ensure exceptional customer service in a vibrant pub setting.
- Company: The World Famous White Cross, a unique pub on the beautiful Richmond Riverfront.
- Benefits: Career development, discounts, free meals, and 28 days holiday per year.
- Other info: Opportunities for growth with internal promotions and training available.
- Why this job: Join a passionate team and make a real impact in a historic pub environment.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 26550 - 32450 £ per year.
Assistant Manager
The World Famous White Cross is the only traditional pub on the Richmond Riverfront.
The menu serves high-quality, freshly made food with the best British seasonal ingredients.
The White Cross has long been a part of life on the River Thames and is situated in an exceptionally beautiful part of the Thames.
Be it relaxing inside on a cold winter's day or soaking up the sun in the garden, it is the best place along the river to enjoy the wonderful view.
It is also one of the only remaining pubs where you can still enjoy the high tide coming to you.
The Thames in Richmond is tidal and several days a month the tide is high enough to come into the garden.
If it is exceptionally high then enjoy the feeling of being marooned in a pub with a pint of beer or a glass of wine as nature won\'t allow you to leave.
Next time you are in Richmond pop in and see one of the most unique pubs in the UK.
We look forward to welcoming you.
What We Offer Our Assistant Managers
- Access to our Career Pathway and development towards GM - A large majority of our GM appointments are internal
- Access to our fully funded apprenticeships and training and development courses
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Access to our Share Save Scheme
- Free Meals
- 28 Days holiday per year
- Company Pension Scheme
What we look for in an Assistant Manager
We are looking for a motivated & experienced Assistant Manager to join and lead our team in our stylish, food focused pub.
As the successful Assistant Manager you will have a genuine passion for exceptional customer service and a pro-active approach to team management.
You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers.
You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
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Assistant Manager employer: White Cross
The World Famous White Cross is an exceptional employer, offering a unique opportunity to work in a stunning riverside location while being part of a dedicated team that values high-quality service and fresh, seasonal food. With benefits such as live-in accommodation, free meals, and a strong focus on career development through training and apprenticeships, employees can thrive in a supportive work culture that encourages growth and success in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like White Cross. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to White Cross
Don't be shy about reaching out to White Cross directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about White Cross and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at White Cross
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
