eBilling Coordinator in London

This role reports to the Manager, E-Billing. Our Finance team is responsible for ensuring accurate financial operations and plays a crucial role in managing the Firm’s financial health. Our team handles a wide range of financial activities including financial planning, budgeting, forecasting, taxation, partner compensation, payroll, treasury and cash flow management to support the Firm’s strategic goals. We are responsible for inventory management including billing and collections, and analysis of client, matter and timekeeper profitability. We oversee statutory accounting and ensure compliance with financial regulations and standards. The Finance team also prepares financial statements, reports and analysis to provide insights into the Firm’s financial performance. We work closely with other functions to monitor expenses, optimize financial processes and implement cost-saving initiatives. Through meticulous financial management and strategic planning, the Finance team ensures the Firm’s financial stability and supports its growth objectives.

White & Case needs a tech-savvy eBilling Coordinator; an individual who, as part of our global team sitting in our London office, will facilitate the successful submission of electronic bills through firm and client. The eBilling Coordinator is expected to apply stellar organizational and communication skills with a positive, can-do attitude. The successful candidate will have familiarity with the principles of legal billing and all LEDES formats, a demonstrated ability to test, troubleshoot, and resolve issues with submissions to multiple client vendor applications as well as eBillingHub. They will employ superior customer-service skills to communicate solutions for any issues simply and clearly to colleagues at all organizational levels of the firm. Excellent organizational and project-management skills are required to manage workflow and prioritise effectively over many diverse projects and daily tasks and handle multiple and perhaps, competing deadlines. Ability to work well in a remote team environment with a focus on superior customer service is compulsory.

Responsibilities

• Collaborate with Billing Coordinators and Revenue Controllers to resolve issues and ensure smooth submission of eBills.
• Advise when necessary on accurate preparation of bills in accordance with clients’ outside counsel guidelines.
• Work closely with the eBilling Supervisor and other eBilling team members to develop and streamline eBilling processes and procedures to increase efficiency, effectiveness, and quality of eBilling operations.
• Maintain documentation of all procedures and processes.
• Review and submit timekeeper rates and other critical data for eBilling clients prior to submission.
• Troubleshoot issues with Legal Electronic Data Exchange Standard (LEDES) formats and eBillingHub configurations.
• Monitor invoice rejections to proactively identify issues and work with Billing/Revenue staff to address rejections, client deductions, and other issues.
• Help Billing Coordinators to prepare appeals for rejected invoices, and troubleshoot to resolve all issues.
• Communicate with stakeholders proactively to resolve all issues quickly and efficiently and expedite successful invoice submissions.
• Complete special projects and ad hoc projects and requests from eBilling Supervisor and/or Manager.
• Promote effective work practices, work as a team member, and show respect for co-workers.

Qualifications and Skills

• Minimum 3 years’ experience in Billing and/or eBilling. Law firm experience preferred.
• Thorough understanding of billing processes, procedures, and best practices.
• Strong communication skills, able to interact at all levels.
• Exceptional attention to detail.
• Excellent problem-solving skills and follow through.
• Ability to organise workflow and use time efficiently.
• Ability to anticipate work needs, take initiative, and follow through with minimal direction.
• Self-motivation, determination, interpersonal skills, and resolve.
• Intermediary knowledge of MS Excel and Word.
• Knowledge of 3e preferred.
• Familiarity with many eBilling vendors.

What We Offer

When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you’ll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential. We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a finance professional, and our benefits are designed to support your changing needs and priorities across different life stages.

Benefits

• Private medical insurance
• Pension plan with matched employer contribution up to 7.5%
• Yearly wellbeing fund
• Income protection
• Life insurance
• Critical illness insurance
• Private GP services
• Travel insurance
• Dental coverage
• Cycle to work
• Holiday purchase (available during annual enrolment)

Location and Reporting

This role will be based in the London office and report to our London eBilling Supervisor. Our standard office hours are 9:30–18:00, with a requirement for 4 days in the office (Monday – Thursday) per week.

Equal Opportunity Statement

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.