Specialist, Technology Support in City of London

Specialist, Technology Support

White & Case LLP invites you to join our Technology Support Team. As a Technology Support Specialist, you will provide essential second‑level IT support to our lawyers and business services teams while contributing to continuous improvement and project work.

Location and Reporting

Based in the London office, you will report to the Technology Support Supervisor. The role requires full‑time presence in the office five days a week and a shift pattern.

Key Responsibilities

Desktop Support

• Providing second‑level/floor support for escalated incidents, assisting users with hardware and software problems, and configuring and maintaining PCs, laptops, printers, smart devices, and other IT equipment.
• Managing and maintaining equipment inventory records, including coordination and timely return of all leased equipment.
• Maintaining user account management for the employee life cycle – AD accounts, smart devices, Cisco Duo, MS Authenticator, and McAfee accounts – and ensuring computer assignment and office setups are completed before start dates.
• Assisting with IT equipment moves, office relocations, and setting up and maintaining Duo/MS Authenticator accounts and tokens.

Meeting Support

• Scheduling video conferences and checking unit availability using TMS/CMM systems.
• Coordinating with the local Guest Services team to ensure meeting rooms and equipment are booked according to office procedures.
• Ensuring all equipment is in full working order and that computers have the latest security patches installed for presentations.

Active Contribution to Support Services

• Becoming a subject‑matter expert in multiple areas and actively contributing to virtual team assignments in Technology.
• Serving as the Support Services representative in Technology project teams and contributing to Problem Management by devising technical solutions and workarounds to known errors.
• Creating and maintaining documentation for efficient communication and updating the Service Desk Knowledge Base, while demonstrating personal commitment to learning and sharing knowledge.

Additional Responsibilities

• Maintaining a professional demeanour and attitude in line with our Technology Guiding Principles.
• Utilising the Service Desk ticketing system for incident assignment, resolution, and management.
• Recording time worked on projects and participating in global, regional, or office project teams as requested by management.
• Remaining flexible with shift hours and lunch breaks based on group needs, and upholding firm, departmental, and team rules and procedures.
• Contributing to team effort through communication, cooperation, and coordination with other team members.
• Regular, predictable attendance is required, with mandatory utilisation of the firm’s attendance system (where in use).
• Undertaking any other reasonable duties as requested by IT management.

Qualifications and Skills

• 2+ years’ experience in a similar role, demonstrating ambition, motivation, and teamwork.
• Excellent interpersonal skills and patience, with the ability to multitask in a fast‑paced environment.
• Strong communication, customer service, problem‑solving, follow‑up, and organisational skills, both verbally and in writing.
• Capable of quickly grasping new concepts and learning without prior experience, with a college degree or relevant work experience.
• Ability to lift or move equipment as needed.
• ITIL Foundation certification or practical experience is desirable.
• MOUS or similar technical certification is advantageous.
• Hands‑on experience in desk‑side troubleshooting and application support for various software, including MS Word, Interwoven, MS Outlook, Intapp Time, MS Excel/MS PowerPoint, Citrix/Duo/MS Authenticator.
• Exposure or experience with database applications, administrative knowledge of Microsoft back‑office products, Networking Directory Services (Microsoft ADS, LDAP), TCP/IP DHCP, DNS.
• Familiarity with WebEx and AV support, including Cisco AV Systems, is preferred.

What We Offer

When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you’ll experience them from your first day.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a technology professional, and our benefits are designed to support your changing needs and priorities across different life stages.

• Private medical insurance
• Pension plan with matched employer contribution up to 7.5%
• Yearly wellbeing fund
• Income protection
• Holiday purchase
• Life insurance
• Critical Illness insurance
• Private GP services
• Travel insurance
• Cycle to work

About White & Case

We are a global law firm with longstanding offices in the markets that matter today. Our on‑the‑ground experience, our cross‑border integration and our depth of local, US and English‑qualified lawyers help our clients work with confidence in any one market or across many.

Equal Opportunity Statement

White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

Note

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.