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- Tasks: Engage with customers to identify needs and provide tailored solutions.
- Company: Join White Cap, a trusted leader in the construction supply industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values trust, knowledge, and dependability while making an impact.
- Qualifications: HS Diploma or GED preferred; 0-2 years of sales experience is a plus.
- Other info: Work in a comfortable indoor setting with minimal travel required.
The predicted salary is between 21600 - 36000 £ per year.
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A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for the sales process to generate new sales opportunities or up-sell via phone, email, other electronic communication, or in person. Develop customer relationships by identifying customer needs, informing customers about the products and services offered, providing solutions, recommending new/better products, and processing/handling customer orders.
Major Tasks, Responsibilities and Key Accountabilities
Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person; engages with both counter customers and phone customers to fully identify needs, responds to inquiries or questions, and offers timely solutions.
Identifies up-selling and add-on sales opportunities. Communicates product features, benefits, and warranty policy information to customers.
Develops relationships and partnerships with customers and establishes White Cap as a First Choice Supplier to our customers.
Processes purchase orders and completes other paperwork as required; handles cash and credit card transactions.
Orders products, arranges deliveries, and follows up with customers with regarding order status.
Prospects for new sales opportunities via outbound calling and emailing.
Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price.
Nature and Scope
Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
None.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
Typically requires overnight travel less than 5% of the time.
Education and Experience
HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
Preferred Qualifications
1+ years of sales experience.
High School Diploma or GED.
Computer skills and knowledge of Microsoft Office.
If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.
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Inside Sales employer: White Cap
Contact Detail:
White Cap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales
✨Tip Number 1
Familiarise yourself with White Cap's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with potential customers.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves a lot of customer interaction, being clear and persuasive in your communication can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of White Cap. They can provide valuable insights into the company culture and sales processes, which can help you tailor your approach during interviews.
✨Tip Number 4
Demonstrate your problem-solving skills. Be prepared to discuss how you've handled customer inquiries or resolved issues in the past, as this will show your capability to manage customer relationships effectively.
We think you need these skills to ace Inside Sales
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Inside Sales position at White Cap. Familiarise yourself with their sales process and customer relationship management to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous sales experience or customer service roles. Mention specific achievements or skills that align with the job description, such as handling customer inquiries or processing orders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Discuss how your values align with White Cap's commitment to building trust and providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at White Cap
✨Know the Company
Before your interview, take some time to research White Cap. Understand their values, mission, and the products they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Sales Skills
Be prepared to discuss your previous sales experiences. Highlight specific examples where you successfully identified customer needs and closed deals. Use metrics if possible to quantify your achievements.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Practice how you would handle inquiries, upselling opportunities, and resolving issues. This will demonstrate your problem-solving skills and customer service orientation.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, sales targets, or growth opportunities within the company. It shows your enthusiasm and interest in the role.
