At a Glance
- Tasks: Build strong relationships with enterprise clients and help them maximise platform performance.
- Company: Rapidly expanding advertising tech company transforming retail media management.
- Benefits: Competitive salary, bonus, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and client satisfaction.
- Why this job: Join a dynamic team and make a real impact in the evolving digital advertising landscape.
- Qualifications: 5+ years in client success or account management, strong communication skills required.
The predicted salary is between 64000 - 75000 € per year.
A rapidly expanding advertising technology organisation is transforming how brands, sellers, and agencies manage retail media across major e-commerce platforms. By combining artificial intelligence, advanced analytics, and expert advertising support, the company helps advertisers improve campaign performance, streamline operations, and scale revenue growth. Its platform enables users to build customised advertising strategies while balancing automation with human oversight, giving advertisers greater transparency and control in an increasingly complex digital advertising environment.
An innovative technology organisation is seeking a Client Success Manager to support and grow relationships with enterprise customers using its AI-driven advertising platform. This role will focus on ensuring clients receive exceptional support from onboarding through ongoing account management, helping them maximise value from the platform. The successful candidate will act as a trusted partner to brands and agencies, providing strategic guidance, resolving issues, and identifying opportunities to strengthen engagement and long-term success. Working closely with internal teams across product, sales, and operations, this individual will play a key role in improving client experience, strengthening workflows, and supporting continued customer growth. This hybrid position is based in London, with in-office collaboration four days per week.
Responsibilities
- Build and maintain strong relationships with enterprise brands and agency partners
- Provide strategic and tactical support to clients to help them maximise platform performance
- Lead client onboarding and contribute to the development of scalable onboarding processes
- Act as the primary contact for client inquiries, escalations, and issue resolution
- Collect customer feedback and share insights with product teams to support platform improvements
- Collaborate cross-functionally with sales, product, and support teams to enhance the client experience
- Track account engagement and usage metrics to identify growth opportunities and potential risks
- Identify opportunities for account expansion and support retention initiatives
- Develop client education resources including training materials, webinars, and documentation
- Maintain clear reporting processes and document product issues or client feedback
Requirements
- Bachelor's degree in Business, Communications, or a related field is preferred
- 5+ years of experience in client success, account management, customer service, or a related role
- Experience working within Amazon Ads, retail media, or advertising technology environments
- Strong communication and relationship-building skills
- Experience managing stakeholder relationships across internal teams and external partners
- Ability to coordinate programs and processes across cross‐functional teams
- Comfortable working independently in a fast‐paced and evolving environment
Hybrid work model: work from a London office Monday through Thursday each week.
Client Success Manager| Retail Media | Hybrid in London | £64,000 – £75,000 + Bonus employer: White Bay
Join a rapidly expanding advertising technology organisation that prioritises employee growth and collaboration in a dynamic hybrid work environment. With a strong focus on innovation, the company offers competitive salaries, performance bonuses, and opportunities for professional development, ensuring that you can thrive while helping clients maximise their advertising potential. Located in London, this role provides a unique chance to be part of a forward-thinking team that values transparency, creativity, and strategic partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager| Retail Media | Hybrid in London | £64,000 – £75,000 + Bonus
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they help clients succeed. This will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Client Success Manager. Highlight your relationship-building skills and any relevant experience in retail media or advertising tech.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Success Manager| Retail Media | Hybrid in London | £64,000 – £75,000 + Bonus
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Success Manager. Highlight your experience in client success, account management, and any relevant work in advertising technology. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail media and how you can help our clients maximise their platform performance. Be genuine and let your personality come through.
Showcase Your Communication Skills:As a Client Success Manager, strong communication is key. In your application, demonstrate your ability to build relationships and resolve issues effectively. We love seeing examples of how you've successfully managed client interactions in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at White Bay
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding how they leverage AI and analytics in retail media will help you connect your experience to their goals.
✨Showcase Your Client Success Skills
Prepare specific examples from your past roles where you've successfully managed client relationships or improved customer satisfaction. Highlight your strategic thinking and how you've helped clients maximise platform performance.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've resolved client issues or identified growth opportunities, and be ready to discuss your thought process and outcomes.
✨Engage with Cross-Functional Collaboration
Since this role involves working closely with various teams, be prepared to discuss your experience collaborating across departments. Share examples of how you've effectively communicated and coordinated with sales, product, or support teams.
