At a Glance
- Tasks: Build strong relationships with enterprise clients and help them maximise platform performance.
- Company: Rapidly expanding advertising tech company transforming retail media management.
- Benefits: Competitive salary, bonus, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and client satisfaction.
- Why this job: Join a dynamic team and make a real impact in the evolving digital advertising landscape.
- Qualifications: 5+ years in client success or account management, strong communication skills required.
The predicted salary is between 64000 - 75000 £ per year.
A rapidly expanding advertising technology organisation is transforming how brands, sellers, and agencies manage retail media across major e-commerce platforms. By combining artificial intelligence, advanced analytics, and expert advertising support, the company helps advertisers improve campaign performance, streamline operations, and scale revenue growth. Its platform enables users to build customised advertising strategies while balancing automation with human oversight, giving advertisers greater transparency and control in an increasingly complex digital advertising environment.
An innovative technology organisation is seeking a Client Success Manager to support and grow relationships with enterprise customers using its AI-driven advertising platform. This role will focus on ensuring clients receive exceptional support from onboarding through ongoing account management, helping them maximise value from the platform. The successful candidate will act as a trusted partner to brands and agencies, providing strategic guidance, resolving issues, and identifying opportunities to strengthen engagement and long-term success. Working closely with internal teams across product, sales, and operations, this individual will play a key role in improving client experience, strengthening workflows, and supporting continued customer growth. This hybrid position is based in London, with in-office collaboration four days per week.
Responsibilities
- Build and maintain strong relationships with enterprise brands and agency partners
- Provide strategic and tactical support to clients to help them maximise platform performance
- Lead client onboarding and contribute to the development of scalable onboarding processes
- Act as the primary contact for client inquiries, escalations, and issue resolution
- Collect customer feedback and share insights with product teams to support platform improvements
- Collaborate cross-functionally with sales, product, and support teams to enhance the client experience
- Track account engagement and usage metrics to identify growth opportunities and potential risks
- Identify opportunities for account expansion and support retention initiatives
- Develop client education resources including training materials, webinars, and documentation
- Maintain clear reporting processes and document product issues or client feedback
Requirements
- Bachelor's degree in Business, Communications, or a related field is preferred
- 5+ years of experience in client success, account management, customer service, or a related role
- Experience working within Amazon Ads, retail media, or advertising technology environments
- Strong communication and relationship-building skills
- Experience managing stakeholder relationships across internal teams and external partners
- Ability to coordinate programs and processes across cross‐functional teams
- Comfortable working independently in a fast‐paced and evolving environment
Hybrid work model: work from a London office Monday through Thursday each week.
Client Success Manager| Retail Media | Hybrid in London | £64,000 – £75,000 + Bonus employer: White Bay
This established digital agency in London, Ontario, is an excellent employer for a Senior Backend Developer, offering a dynamic work culture that prioritises collaboration and continuous learning. With a strong focus on innovation and the integration of emerging technologies like AI, employees are encouraged to grow their skills while contributing to impactful projects. The hybrid or remote work options provide flexibility, making it an attractive workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager| Retail Media | Hybrid in London | £64,000 – £75,000 + Bonus
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at White Bay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like White Bay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager| Retail Media | Hybrid in London | £64,000 – £75,000 + Bonus
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to White Bay:Your cover letter is your chance to shine! Tell us why you want to work at White Bay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at White Bay!
How to prepare for a job interview at White Bay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
